{"id":2183,"date":"2023-05-08T09:40:39","date_gmt":"2023-05-08T09:40:39","guid":{"rendered":"https:\/\/www.customerobsessing.com\/kundenerfolg\/"},"modified":"2023-08-16T13:08:07","modified_gmt":"2023-08-16T13:08:07","slug":"customer-success","status":"publish","type":"page","link":"https:\/\/www.customerobsessing.com\/de\/customer-success\/","title":{"rendered":"Customer Success"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2183\" class=\"elementor elementor-2183 elementor-1375\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4dc02590 e-flex e-con-boxed e-con e-parent\" data-id=\"4dc02590\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7f409f82 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"7f409f82\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40f12d45 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"40f12d45\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/06\/growth-1.svg\" class=\"attachment-large size-large wp-image-2021\" alt=\"Customer Success\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-496ebde2 elementor-widget__width-auto elementor-absolute elementor-invisible elementor-widget elementor-widget-image\" data-id=\"496ebde2\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/06\/growth-1.svg\" class=\"attachment-thumbnail size-thumbnail wp-image-2021\" alt=\"Customer Success\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-583bfa60 e-con-full e-flex e-con e-child\" data-id=\"583bfa60\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6632133b elementor-widget elementor-widget-text-editor\" data-id=\"6632133b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Steigern Sie Ihre Kundenbindung, indem Sie Ihre Kunden nicht nur zufrieden, sondern nachhaltig erfolgreicher machen.<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-242d60e3 elementor-align-left elementor-mobile-align-center elementor-tablet-align-center elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"242d60e3\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#CS\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Los gehts!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62b30d27 e-flex e-con-boxed e-con e-parent\" data-id=\"62b30d27\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6a9a6dff e-con-full e-flex e-con e-child\" data-id=\"6a9a6dff\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63d425ae elementor-widget elementor-widget-heading\" data-id=\"63d425ae\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h1 data-elementor-setting-key=\"title\" data-pen-placeholder=\"Type Here...\" style=\"font-family: \"Source Sans Pro\"; font-weight: 600; line-height: 1; letter-spacing: normal; font-size: 29px; color: rgb(115, 50, 138); -webkit-text-stroke-color: rgb(0, 0, 0); stroke-width: 0px; stroke: rgb(0, 0, 0); text-shadow: rgba(0, 0, 0, 0.3) 0px 0px 0px; word-spacing: 0px;;\">Operationalisierung der Kundenzentrierung durch Customer Success<\/h1><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4288e277 elementor-widget elementor-widget-text-editor\" data-id=\"4288e277\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Die proaktive Unterst\u00fctzung Ihrer Kunden, um den gr\u00f6\u00dftm\u00f6glichen Nutzen aus Ihren Produkten oder Dienstleistungen zu ziehen, ist das Tagesgesch\u00e4ft eines Customer Success Teams. Customer Success Manager sind als vertrauensw\u00fcrdige Berater f\u00fcr Ihre Kunden da, die sie tagt\u00e4glich dabei unterst\u00fctzen, den gr\u00f6\u00dftm\u00f6glichen Nutzen zu erzielen, was zu Umsatzbindung und Wachstum f\u00fchrt.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c246a1c elementor-align-left elementor-mobile-align-left elementor-widget elementor-widget-button\" data-id=\"1c246a1c\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.customerobsessing.com\/de\/rollen-und-verantwortlichkeiten-eines-customer-success-managers\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Erfahren Sie mehr \u00fcber die Verantwortlichkeiten eines CSM<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d6f03fc e-con-full e-flex e-con e-child\" data-id=\"1d6f03fc\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e0c655b elementor-widget elementor-widget-menu-anchor\" data-id=\"e0c655b\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"CS\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ebb905b elementor-position-left elementor-vertical-align-middle animated-slow elementor-view-default elementor-mobile-position-top elementor-invisible elementor-widget elementor-widget-icon-box\" data-id=\"5ebb905b\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:&quot;0&quot;}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-grow\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-heart\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tKundenbeziehung\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tCustomer Success Manager bauen eine enge Beziehung zu ihren Kunden auf. Sie antizipieren Herausforderungen und Fragen, liefern Antworten und L\u00f6sungen und finden Wachstumsm\u00f6glichkeiten innerhalb Ihres bestehenden Kundenstamms.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72c687b2 elementor-position-left elementor-vertical-align-middle animated-slow elementor-view-default elementor-mobile-position-top elementor-invisible elementor-widget elementor-widget-icon-box\" data-id=\"72c687b2\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-grow\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-balance-scale-left\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tHigh-touch, low-toch &amp; tech-touch\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tEin kompetentes Customer Success-Team hilft sowohl Ihren wichtigsten High-Touch-Kunden als auch einer gro\u00dfen Anzahl von Low-Touch- oder Tech-Touch-Kunden, sich zu entwickeln. Das geeignete Modell von Low- bis High-Touch-Services h\u00e4ngt stark von der Art Ihres Unternehmens und der Struktur Ihres Kundenstamms ab.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-721752e8 elementor-position-left elementor-vertical-align-middle animated-slow elementor-view-default elementor-mobile-position-top elementor-invisible elementor-widget elementor-widget-icon-box\" data-id=\"721752e8\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:&quot;300&quot;}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-grow\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-whmcs\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSystemunterst\u00fctzung\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUnterst\u00fctzt durch die richtigen Automatisierungstools sind Ihre CSMs in der Lage, einen proaktiven, idealerweise vorausschauenden Ansatz bei der Kundenbetreuung zu verfolgen. Mit Hilfe einer robusten Messung des Kundenzustands und entsprechender Prozesse k\u00f6nnen sich Ihre CSMs wirklich darauf konzentrieren, Ihren Kunden den besten Wert zu liefern.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b6c389b e-flex e-con-boxed e-con e-parent\" data-id=\"b6c389b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-86063f5 e-con-full e-flex e-con e-child\" data-id=\"86063f5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e133388 elementor-widget elementor-widget-heading\" data-id=\"e133388\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Was genau ist die Aufgabe eines Customer Success Managers? <br><br>\nWer ist f\u00fcr das Onboarding verantwortlich und stellt sicher, dass die Kunden einen Mehrwert erhalten? <br><br>\n Wer verhilft Ihnen zu zus\u00e4tzlichen Produkten und Services, um Ihren Mehrwert langfristig zu steigern?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df885fc elementor-widget elementor-widget-text-editor\" data-id=\"df885fc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"text-align: var(--text-align); background-color: var(--bg_color); font-style: var(--body_typography-font-style,normal); letter-spacing: var(--body_typography-letter-spacing);\">Fragen wie diese kommen vielen Unternehmen heute bekannt vor. Als relativ neue Disziplin ist Ihre Beantwortung von entscheidender Bedeutung um Customer Success Teams erfolgreich zu machen. Es bedarf <\/span><strong style=\"text-align: var(--text-align); background-color: var(--bg_color); font-style: var(--body_typography-font-style,normal); letter-spacing: var(--body_typography-letter-spacing);\">klarer Rollen und Verantwortlichkeiten<\/strong><span style=\"text-align: var(--text-align); background-color: var(--bg_color); font-style: var(--body_typography-font-style,normal); letter-spacing: var(--body_typography-letter-spacing);\"> f\u00fcr die CSMs selbst und die Teams um sie herum.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ein nahtloses Kundenerlebnis <strong><a href=\"https:\/\/www.customerobsessing.com\/de\/?page_id=2194\">(Customer Experience)<\/a><\/strong> erfordert<\/span> <b>pr\u00e4zise Rollen und Verantwortlichkeiten<\/b><span style=\"font-weight: 400;\"> und <\/span><b>Prozesse mit gut definierten Playbooks<\/b><span style=\"font-weight: 400;\">:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Stellen Sie sicher, dass Verantwortlichkeit entlang der Customer Journey klar definiert sind, um Verwirrung und Inkonsistenz zu vermeiden.<br><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Verbessern Sie die Effizienz ihrer Team indem Sie Prozesse klar formulieren und den Fokus jedes Teammitglieds sch\u00e4rfen.<br><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">F\u00f6rdern Sie die Zusammenarbeit innerhalb ihrer Teams und zwischen verschiedenen Funktionen.<br><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Unterst\u00fctzen Sie das Wachstum Ihres Teams, indem Sie von Anfang an klare Rollen und Verantwortlichkeiten festlegen und diese an den Zielen Ihrer Organisation ausrichten.<br><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Verk\u00fcrzen Sie Kommunikationswege um mehr Zeit f\u00fcr die wesentlichen Aufgaben zu haben.<\/span><\/li>\n<\/ul>\n<p>Deshalb <span style=\"font-weight: 400;\">beginnen unsere Customer Success-Programme in der Regel mit der Etablierung eines&nbsp;<\/span><b>CS-Team-Charta<\/b>, um ein gemeinsames Verst\u00e4ndnis im gesamten Unternehmen sicherzustellen. <span style=\"text-align: var(--text-align); background-color: var(--bg_color); font-style: var(--body_typography-font-style,normal); letter-spacing: var(--body_typography-letter-spacing);\">Auf dieser Grundlage entwickeln wir&nbsp;<\/span><strong style=\"text-align: var(--text-align); background-color: var(--bg_color); font-style: var(--body_typography-font-style,normal); letter-spacing: var(--body_typography-letter-spacing);\">Ihr individueless Kundensegmentierungsmodell<\/strong><span style=\"text-align: var(--text-align); background-color: var(--bg_color); font-style: var(--body_typography-font-style,normal); letter-spacing: var(--body_typography-letter-spacing);\"> , um Ihren Kundenstamm zu kategorisieren und Servicelevel zu definieren. Im letzten Schritt empfehlen wir den Aufbau von <\/span><a style=\"text-align: var(--text-align); background-color: var(--bg_color); font-style: var(--body_typography-font-style,normal); letter-spacing: var(--body_typography-letter-spacing);\" href=\"https:\/\/www.customerobsessing.com\/de\/?p=2187\"><strong>Customer Obsession Teams<\/strong><\/a><span style=\"text-align: var(--text-align); background-color: var(--bg_color); font-style: var(--body_typography-font-style,normal); letter-spacing: var(--body_typography-letter-spacing);\"> die je nach Kundensegment einheitlichen Service und Support anbieten.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7789e48 e-con-full e-flex e-con e-child\" data-id=\"7789e48\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0fada04 elementor-widget elementor-widget-image\" data-id=\"0fada04\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"745\" height=\"809\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/07\/Too-many-tasks-e1689339089270.png\" class=\"attachment-full size-full wp-image-2110\" alt=\"\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/07\/Too-many-tasks-e1689339089270-200x217.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/07\/Too-many-tasks-e1689339089270-276x300.png 276w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/07\/Too-many-tasks-e1689339089270-400x434.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/07\/Too-many-tasks-e1689339089270-553x600.png 553w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/07\/Too-many-tasks-e1689339089270-600x652.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/07\/Too-many-tasks-e1689339089270.png 745w\" sizes=\"(max-width: 745px) 100vw, 745px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-336ea4b e-flex e-con-boxed e-con e-parent\" data-id=\"336ea4b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-27a150f9 e-con-full e-flex e-con e-child\" data-id=\"27a150f9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c3ddc48 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"4c3ddc48\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5 Merkmale<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e390cf9 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"2e390cf9\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">von Customer Success<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c88f9ca e-con-full e-flex e-con e-child\" data-id=\"c88f9ca\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-385776a8 e-con-full e-flex e-con e-child\" data-id=\"385776a8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52ba7fa 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class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f0537b5 animated-slow elementor-invisible elementor-widget elementor-widget-icon-box\" data-id=\"2f0537b5\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;,&quot;_animation_delay&quot;:&quot;100&quot;}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tWertsteigerung F\u00fcr Kunden\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-97e4de1 e-con-full e-flex e-con e-child\" data-id=\"97e4de1\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b044fe e-flex e-con-boxed e-con e-parent\" data-id=\"6b044fe\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-db8ac6d e-con-full e-flex e-con e-child\" data-id=\"db8ac6d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-503fb93 elementor-widget elementor-widget-heading\" data-id=\"503fb93\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Etablieren Sie Customer Obsession Teams zur Optimierung Ihrer Customer Experience<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-903bb04 elementor-widget elementor-widget-text-editor\" data-id=\"903bb04\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Wir sind \u00fcberzeugt, dass der Schl\u00fcssel zum langfristigen Erfolg darin liegt unternehmensweit Zusammenarbeit zu f\u00f6rdern. So k\u00f6nnen wir ganzheitlich sicherstellen, dass individuelle Teams ihren Fokus zu jeder Zeit auf Kundenerfolg legen und in diesem Sinne miteinander kollaborieren Durch diesen Ansatz werden alle wichtigen Kundenkontakte verbessert, um die Kundenbeziehung langfristig zu st\u00e4rken und zu sichern.<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-662d1e2 elementor-align-left elementor-mobile-align-center elementor-tablet-align-center elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"662d1e2\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/www.customerobsessing.com\/de\/customer-obsession-teams\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Erfahren Sie mehr \u00fcber Customer Obsession Teams<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ae8db63 e-con-full e-flex e-con e-child\" data-id=\"ae8db63\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92723f8 elementor-widget elementor-widget-image\" data-id=\"92723f8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"720\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/07\/Customer-Obsession-Teams-1280x720.png\" class=\"attachment-large size-large wp-image-2100\" alt=\"\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/07\/Customer-Obsession-Teams-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/07\/Customer-Obsession-Teams-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/07\/Customer-Obsession-Teams-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/07\/Customer-Obsession-Teams-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/07\/Customer-Obsession-Teams-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/07\/Customer-Obsession-Teams-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/07\/Customer-Obsession-Teams-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/07\/Customer-Obsession-Teams-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/07\/Customer-Obsession-Teams-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/07\/Customer-Obsession-Teams.png 1680w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b13e687 e-flex e-con-boxed e-con e-parent\" data-id=\"b13e687\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b00c314 e-con-full e-flex e-con e-child\" data-id=\"b00c314\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd9e08a elementor-widget elementor-widget-image\" data-id=\"dd9e08a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"720\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/08\/CS-als-wertquelle-2-1280x720.png\" class=\"attachment-large size-large wp-image-2126\" alt=\"CS als wertquelle\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/08\/CS-als-wertquelle-2-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/08\/CS-als-wertquelle-2-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/08\/CS-als-wertquelle-2-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/08\/CS-als-wertquelle-2-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/08\/CS-als-wertquelle-2-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/08\/CS-als-wertquelle-2-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/08\/CS-als-wertquelle-2-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/08\/CS-als-wertquelle-2-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/08\/CS-als-wertquelle-2.png 1440w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d466e9 e-con-full e-flex e-con e-child\" data-id=\"4d466e9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e8696b elementor-widget elementor-widget-heading\" data-id=\"2e8696b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">Customer Success kreiert Mehrwert statt Kosten<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7dc3746 elementor-widget elementor-widget-text-editor\" data-id=\"7dc3746\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Customer Success wird h\u00e4ufig als Kostenstelle empfunden, obwohl es in Wirklichkeit eine Quelle an Umsatz und Wachstum sein kann. Dies erfordert allerdings ein neues Mindset, um dieses Potenzial anzuerkennen. In einem Model das Mehrwert Generierung in den Vordergrund stellt, erkennen Sie Ihr Customer Success Teams als Verantwortliche f\u00fcr Umsatzwachstum und Kundenerfolg an. Sie arbeiten Hand in Hand mit ihren Kunden an deren individuellen Zielen. Sie verhelfen Ihnen dazu Produkte und Services maximal vorteilhaft zu nutzen und schlussendlich langfristig zufriedene Fans Ihres Unternehmens zu sein.<\/span><\/p>\n<p>Wir helfen Ihnen, diese Transformation zu verwirklichen, indem wir Ihre Denkweise von reaktiv auf proaktiv umstellen, Silos aufbrechen und CSMs entlang der Reise einbeziehen!<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88e0d73 elementor-align-left elementor-mobile-align-center elementor-tablet-align-center elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"88e0d73\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/www.customerobsessing.com\/de\/cs-ein-verstecktes-value-center\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Entdecken Sie, wie Sie CS als Value Center behandeln k\u00f6nnen<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce19a71 e-flex e-con-boxed e-con e-parent\" data-id=\"ce19a71\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af1126c elementor-widget elementor-widget-heading\" data-id=\"af1126c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Lassen Sie uns Ihr volles Customer Success Potenzial entfalten!<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9aa5d5d elementor-widget elementor-widget-text-editor\" data-id=\"9aa5d5d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Indem wir CSMs mit den richtigen Tools, F\u00e4higkeiten und der richtigen Mindset ausstatten, k\u00f6nnen wir Ihnen helfen das volle Potenzial jedes Kunden auszusch\u00f6pfen. Es ist an der Zeit, umzudenken, damit Ihr Customer Success Ihr Alleinstellungsmerkmal wird!<\/span><\/p>\n<p><strong>Unsere Customer Success Programm umfasst unter anderem folgende Bereiche:<\/strong><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-03d6108 e-flex e-con-boxed e-con e-parent\" data-id=\"03d6108\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d830a5c e-con-full e-flex e-con e-child\" data-id=\"d830a5c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-387791c elementor-widget elementor-widget-text-editor\" data-id=\"387791c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n<li><b>Reifegrad des Customer Success<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Bestimmung des aktuellen Stadiums Ihres CS-Teams in Bezug auf Proaktivit\u00e4t und langfristiger Orientierung\n<p><\/span><\/span><\/li>\n<li><b>CS Vision &amp; Mission | Strategie &amp; Charta<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Definition wo Ihr CS Team sein m\u00f6chte und was seine Mission ist, um das Gesamtwachstum der Organisation zu unterst\u00fctzen\n<p><\/span><\/span><\/li>\n<li aria-level=\"1\"><b>Rollen und Verantwortlichkeiten<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Definition der Rolle, die Ihr CS-Team innerhalb der gesamten Organisation spielt, was in Ihre Verantwortlichkeiten f\u00e4llt und was nicht und wie die Service Levels f\u00fcr verschiednen Kundensegmenten aussehen.\n<p><\/span><\/span><\/li>\n<li aria-level=\"1\"><b>Customer Obsession Team <\/b><b><br \/><\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Zusammenarbeit zwischen allen kundenorientierten Rollen f\u00f6rdern um eine reibungslose Kommunikation zu erm\u00f6glichen und ein konsistentes Serviceniveau sicher zu stellen\n<p><\/span><\/span><\/li>\n<li aria-level=\"1\"><b>Kundensegmentierung<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Definition eines Kundensegmentierungsmodells, das den Bed\u00fcrfnissen Ihres Unternehmens entspricht, und entsprechende Festlegung verschiedener Leistungsmerkmale und Servicelevel\n<p><\/span><\/span><\/li>\n<li aria-level=\"1\"><b>Design und Implementierung des Onboarding-Prozesses<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Planung und Implementierung eines Kunden-Onboarding-Prozesses, um eine schnelle Time-to-Value zu gew\u00e4hrleisten und Ihren Kunden auf Erfolgskurs zu bringen <br \/><\/span><\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4301813 e-con-full e-flex e-con e-child\" data-id=\"4301813\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c178e96 elementor-widget elementor-widget-text-editor\" data-id=\"c178e96\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n<li aria-level=\"1\"><b>CS Playbooks f\u00fcr Journey Touchpoints<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Optimierung aller Interaktionen entlang der Customer Journey um die Effizienz und Konsistenz zu steigern und gleichzeitig interne Prozesse und Aufgabenteilung zu st\u00e4rkenn\n<p><\/span><\/span><\/li>\n<li><b>Customer Health Score | 360\u00b0 Kundensicht<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Erm\u00f6glichen Sie Ihren CS-Teams, durch Datenmanagement und Automatisierung, alle Aspekte zu messen und zu visualisieren, die die Zufriedenheit und Loyalit\u00e4t Ihrer Kunden beeinflussen\n<p><\/span><\/span><\/li>\n<li aria-level=\"1\"><b>Skalierbare Technologie und Automatisierung<br \/><span style=\"font-weight: 400;\">Unterst\u00fctzung aller zuvor genannten Bereiche durch Tools und Automatisierung entlang der gesamten Customer Journey<br \/><\/span><br \/><\/b><\/li>\n<li><b>Expansions- und F\u00f6rderungkampagnen<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Erkundung von Up- und Cross-Selling-Potenzialen, um Ihr CS-Team mit dem Vertriebstool auszustatten, um diese Umsatzwachstumspotenziale zu realisieren, mit zus\u00e4tzlichen Ma\u00dfnahmen zur Aufrechterhaltung der Loyalit\u00e4t, um diese Stammkunden zufrieden zu stellen\n<p><\/span><\/span><\/li>\n<li><b>Einstellung, Schulung, Coaching und Bindung von Top-CS-Talenten<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">F\u00f6rdern Sie das Wachstum Ihres CS-Teams, indem Sie Ihre bestehenden Teammitglieder durch Schulungen und Coaching st\u00e4rken und neue Teammitglieder schnell anlernen und erfolgreich machen<\/span><\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ab9a966 e-flex e-con-boxed e-con e-parent\" data-id=\"ab9a966\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e8efaa elementor-align-left elementor-mobile-align-center elementor-tablet-align-center elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"8e8efaa\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/www.customerobsessing.com\/de\/kontakt\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kontakt<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7865e9ce e-flex e-con-boxed e-con e-parent\" data-id=\"7865e9ce\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7204b46c elementor-widget elementor-widget-heading\" data-id=\"7204b46c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">Das k\u00f6nnte Sie auch interessieren<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Steigern Sie Ihre Kundenbindung, indem Sie Ihre Kunden nicht nur zufrieden, sondern nachhaltig erfolgreicher machen. Los gehts! Operationalisierung der Kundenzentrierung durch Customer Success Die proaktive Unterst\u00fctzung Ihrer Kunden, um den [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-2183","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.customerobsessing.com\/de\/wp-json\/wp\/v2\/pages\/2183","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.customerobsessing.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.customerobsessing.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerobsessing.com\/de\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerobsessing.com\/de\/wp-json\/wp\/v2\/comments?post=2183"}],"version-history":[{"count":0,"href":"https:\/\/www.customerobsessing.com\/de\/wp-json\/wp\/v2\/pages\/2183\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.customerobsessing.com\/de\/wp-json\/wp\/v2\/media?parent=2183"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}