{"id":2364,"date":"2023-10-04T08:00:25","date_gmt":"2023-10-04T08:00:25","guid":{"rendered":"https:\/\/www.customerobsessing.com\/?p=2364"},"modified":"2023-09-23T11:11:05","modified_gmt":"2023-09-23T11:11:05","slug":"verkaufserfolg-freischalten-grundlegende-customer-success-fahigkeiten-fur-technische-vertriebsprofis","status":"publish","type":"post","link":"https:\/\/www.customerobsessing.com\/de\/verkaufserfolg-freischalten-grundlegende-customer-success-fahigkeiten-fur-technische-vertriebsprofis\/","title":{"rendered":"Verkaufserfolg freischalten: Grundlegende Customer Success F\u00e4higkeiten f\u00fcr technische Vertriebsprofis"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2364\" class=\"elementor elementor-2364 elementor-2361\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f980d56 e-flex e-con-boxed e-con e-parent\" data-id=\"f980d56\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35cac8b elementor-widget elementor-widget-image\" data-id=\"35cac8b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1280\" height=\"720\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/09\/Sales-Fahigkeiten-1280x720.png\" class=\"attachment-large size-large wp-image-2363\" alt=\"\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/09\/Sales-Fahigkeiten-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/09\/Sales-Fahigkeiten-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/09\/Sales-Fahigkeiten-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/09\/Sales-Fahigkeiten-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/09\/Sales-Fahigkeiten-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/09\/Sales-Fahigkeiten-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/09\/Sales-Fahigkeiten-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/09\/Sales-Fahigkeiten-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/09\/Sales-Fahigkeiten-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/09\/Sales-Fahigkeiten.png 1920w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-983f87a e-flex e-con-boxed e-con e-parent\" data-id=\"983f87a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80cf01c elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"80cf01c\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Verkaufserfolg freischalten: Grundlegende Customer Success F\u00e4higkeiten f\u00fcr technische Vertriebsprofis<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8c02c6 elementor-widget elementor-widget-text-editor\" data-id=\"e8c02c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">In der sich st\u00e4ndig weiterentwickelnden Technologiebranche sind Vertriebsmitarbeiter nicht mehr nur f\u00fcr die Abwicklung von Gesch\u00e4ften zust\u00e4ndig. Sie sind jetzt Beziehungsgestalter, die mit der Aufgabe betraut sind, dauerhafte Beziehungen zu den Kunden aufzubauen. In diesem Blog-Beitrag befassen wir uns mit dem wichtigen Bereich der Customer Success-F\u00e4higkeiten, die jeder Vertriebsmitarbeiter im technischen Bereich in seinem Werkzeugkasten haben sollte. Als Berater, die sich der Kundenorientierung verschrieben haben, werden wir nicht nur auf diese wesentlichen F\u00e4higkeiten eingehen, sondern auch aufzeigen, warum eine Investition in diese F\u00e4higkeiten ein strategischer Schritt f\u00fcr Ihre Karriere ist.<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-21312af e-flex e-con-boxed e-con e-parent\" data-id=\"21312af\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25baff0 elementor-widget elementor-widget-text-editor\" data-id=\"25baff0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2><b>Gemeinsame Basis: Gemeinsame F\u00e4higkeiten von Customer Success und Vertrieb<\/b><\/h2>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca70a3b elementor-widget elementor-widget-n-accordion\" data-id=\"ca70a3b\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2120\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2120\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Effektive Kommunikation:  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2120\" class=\"elementor-element elementor-element-4ced106 e-con-full e-flex e-con e-parent\" data-id=\"4ced106\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2120\" class=\"elementor-element elementor-element-9ae8d6d e-flex e-con-boxed e-con e-parent\" data-id=\"9ae8d6d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a1f9dd elementor-widget elementor-widget-text-editor\" data-id=\"8a1f9dd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Der Eckpfeiler des Kundenerfolgs ist die F\u00e4higkeit, klar und einf\u00fchlsam zu kommunizieren. Technische Vertriebsmitarbeiter m\u00fcssen aktiv auf die Bed\u00fcrfnisse ihrer Kunden eingehen, pr\u00e4gnante Informationen liefern und sicherstellen, dass die Kunden den Wert ihres Produkts oder ihrer Dienstleistung verstehen.<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2121\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2121\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Einf\u00fchlungsverm\u00f6gen und Verst\u00e4ndnis:  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2121\" class=\"elementor-element elementor-element-d70632a e-con-full e-flex e-con e-parent\" data-id=\"d70632a\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2121\" class=\"elementor-element elementor-element-8e2a201 e-flex e-con-boxed e-con e-parent\" data-id=\"8e2a201\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f8caf6 elementor-widget elementor-widget-text-editor\" data-id=\"8f8caf6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Der Aufbau von Vertrauen und Beziehungen zu den Kunden ist unabdingbar. Verk\u00e4ufer m\u00fcssen sich in die Lage des Kunden versetzen, sich in seine Probleme einf\u00fchlen und echtes Einf\u00fchlungsverm\u00f6gen entwickeln, um den Weg f\u00fcr dauerhafte Beziehungen zu ebnen.<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2122\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2122\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Produktkenntnisse: <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2122\" class=\"elementor-element elementor-element-e2d7c8f e-con-full e-flex e-con e-parent\" data-id=\"e2d7c8f\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2122\" class=\"elementor-element elementor-element-8313546 e-flex e-con-boxed e-con e-parent\" data-id=\"8313546\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8062c7 elementor-widget elementor-widget-text-editor\" data-id=\"f8062c7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Customer Success beginnt mit einem tiefen Verst\u00e4ndnis f\u00fcr das angebotene Produkt oder die Dienstleistung. Vertriebsexperten sollten Produktexperten sein, die in der Lage sind, auf Kundenanfragen einzugehen und das Wertversprechen \u00fcberzeugend zu formulieren.<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2123\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2123\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Probleml\u00f6sungskompetenz: <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2123\" class=\"elementor-element elementor-element-b15d5a8 e-flex e-con-boxed e-con e-parent\" data-id=\"b15d5a8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2123\" class=\"elementor-element elementor-element-e23e493 e-flex e-con-boxed e-con e-parent\" data-id=\"e23e493\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3db0b93 elementor-widget elementor-widget-text-editor\" data-id=\"3db0b93\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Herausforderungen sind unvermeidlich. Vertriebsmitarbeiter m\u00fcssen hervorragend in der Lage sein, Probleme zu erkennen, L\u00f6sungen vorzuschlagen und mit internen Teams zusammenzuarbeiten, um die Kundenzufriedenheit sicherzustellen.<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2124\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2124\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Upselling und Cross-Selling: <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2124\" class=\"elementor-element elementor-element-46bcde4 e-flex e-con-boxed e-con e-parent\" data-id=\"46bcde4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2124\" class=\"elementor-element elementor-element-06e3711 e-flex e-con-boxed e-con e-parent\" data-id=\"06e3711\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3cf2e76 elementor-widget elementor-widget-text-editor\" data-id=\"3cf2e76\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Die Maximierung des Customer Lifetime Value beinhaltet h\u00e4ufig das Aufsp\u00fcren von M\u00f6glichkeiten f\u00fcr Upselling oder Cross-Selling relevanter Produkte oder Funktionen. Verkaufsprofis m\u00fcssen die F\u00e4higkeit besitzen, diese M\u00f6glichkeiten zu erkennen und sie \u00fcberzeugend zu pr\u00e4sentieren.<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2125\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2125\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Zeitmanagement:   <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2125\" class=\"elementor-element elementor-element-0f1d2ed e-flex e-con-boxed e-con e-parent\" data-id=\"0f1d2ed\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2125\" class=\"elementor-element elementor-element-5c276b8 e-flex e-con-boxed e-con e-parent\" data-id=\"5c276b8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4112934 elementor-widget elementor-widget-text-editor\" data-id=\"4112934\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Das Jonglieren mit mehreren Kundenkonten und das Sicherstellen, dass jedes die Aufmerksamkeit erh\u00e4lt, die es verdient, ist keine kleine Leistung. Ein effektives Zeitmanagement ist der Schl\u00fcssel zum Erfolg im technischen Vertrieb.<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2126\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2126\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Kontinuierliches Lernen:   <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2126\" class=\"elementor-element elementor-element-09fe3ba e-flex e-con-boxed e-con e-parent\" data-id=\"09fe3ba\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2126\" class=\"elementor-element elementor-element-f8d6fee e-flex e-con-boxed e-con e-parent\" data-id=\"f8d6fee\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ccaca35 elementor-widget elementor-widget-text-editor\" data-id=\"ccaca35\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Die Technologiebranche ist eine sich st\u00e4ndig ver\u00e4ndernde Landschaft. Vertriebsmitarbeiter m\u00fcssen sich st\u00e4ndig weiterbilden, um \u00fcber Branchentrends, Produktaktualisierungen und sich ver\u00e4ndernde Kundenbed\u00fcrfnisse auf dem Laufenden zu bleiben.<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2127\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2127\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Anpassungsf\u00e4higkeit: <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2127\" class=\"elementor-element elementor-element-61e3e1d e-flex e-con-boxed e-con e-parent\" data-id=\"61e3e1d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2127\" class=\"elementor-element elementor-element-93dca7a e-flex e-con-boxed e-con e-parent\" data-id=\"93dca7a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e311ab elementor-widget elementor-widget-text-editor\" data-id=\"3e311ab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Flexibilit\u00e4t ist eine gesch\u00e4tzte Eigenschaft im technischen Vertrieb. Anpassungsf\u00e4higkeit erm\u00f6glicht es den Verk\u00e4ufern, bei Bedarf umzuschwenken und ihren Ansatz auf die individuellen Anforderungen jedes Kunden zuzuschneiden.<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7bbec5a e-flex e-con-boxed e-con e-parent\" data-id=\"7bbec5a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46ca6f2 elementor-widget elementor-widget-text-editor\" data-id=\"46ca6f2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2><b>Einzigartig f\u00fcr Customer Success, aber von unsch\u00e4tzbarem Wert f\u00fcr den Vertrieb<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Im traditionellen Bereich des Vertriebs wurden mehrere F\u00e4higkeiten, die heute als wesentlich im Customer Success gelten, nicht beachtet. Lassen Sie uns diese F\u00e4higkeiten genauer unter die Lupe nehmen und herausfinden, welchen Wert sie f\u00fcr Ihren Verkaufserfolg haben k\u00f6nnen:<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-296d842 elementor-widget elementor-widget-n-accordion\" data-id=\"296d842\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4340\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4340\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Kundenschulung und Onboarding: <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4340\" class=\"elementor-element elementor-element-f94c272 e-con-full e-flex e-con e-parent\" data-id=\"f94c272\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4340\" class=\"elementor-element elementor-element-a28acee e-flex e-con-boxed e-con e-parent\" data-id=\"a28acee\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5b5233 elementor-widget elementor-widget-text-editor\" data-id=\"c5b5233\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">In der Vergangenheit waren Kundenschulung und Onboarding Aufgabe der Support- oder Implementierungsteams, nicht des Vertriebs. Der moderne Vertrieb hat jedoch erkannt, wie wichtig es ist, dass die Kunden effektiv eingearbeitet und geschult werden. Je nach Verg\u00fctungsmodell kann f\u00fcr die Vertriebsteams ein Anreiz geschaffen werden, sich um das Onboarding eines Kunden zu k\u00fcmmern, indem die Verg\u00fctung an die erfolgreiche Produkt\u00fcbernahme gekoppelt wird. Diese Ausrichtung gew\u00e4hrleistet einen ganzheitlicheren Fokus bei der Bewertung der Eignung eines Kunden und der Vorbereitung seines Onboardings. <\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4341\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4341\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Datenanalyse: <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4341\" class=\"elementor-element elementor-element-f1cf452 e-con-full e-flex e-con e-parent\" data-id=\"f1cf452\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4341\" class=\"elementor-element elementor-element-555fecc e-flex e-con-boxed e-con e-parent\" data-id=\"555fecc\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-259ba10 elementor-widget elementor-widget-text-editor\" data-id=\"259ba10\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Vertriebsaufgaben erforderten traditionell keine Datenanalysekenntnisse. Doch in der heutigen datengesteuerten Gesch\u00e4ftswelt wird von Vertriebsmitarbeitern zunehmend erwartet, dass sie Kundendaten analysieren, um fundierte Entscheidungen zu treffen und Chancen zu erkennen. Bei CS haben wir in den letzten zehn Jahren spezielle Metriken f\u00fcr die Kundenzufriedenheit, die Bewertung der Akzeptanz und die Prognose von Vertragsverl\u00e4ngerungen entwickelt. Diese werden f\u00fcr die Vertriebsteams immer interessanter, um sie in ihre Messungen einzubeziehen.  <\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4342\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4342\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Account Management:  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4342\" class=\"elementor-element elementor-element-e41ba12 e-con-full e-flex e-con e-parent\" data-id=\"e41ba12\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4342\" class=\"elementor-element elementor-element-f0b3ae6 e-flex e-con-boxed e-con e-parent\" data-id=\"f0b3ae6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-049fa22 elementor-widget elementor-widget-text-editor\" data-id=\"049fa22\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Das Konzept der Kundenbetreuung als eigene Aufgabe war im traditionellen Vertrieb weniger verbreitet. Der moderne Vertrieb legt jedoch den Schwerpunkt auf eine kontinuierliche Kundenbetreuung, um Kundenzufriedenheit und -bindung zu gew\u00e4hrleisten. Dies r\u00fcckt den Faktor der strategischen Beziehung in den Mittelpunkt, schlie\u00dft aber auch den Aspekt der internen Ausrichtung im Account-Team mit ein. Das moderne Account Management hat sich von einem siloartigen Ansatz der funktionalen Trennung gel\u00f6st und stellt die funktions\u00fcbergreifende Zusammenarbeit in den Mittelpunkt. Erfahren Sie mehr \u00fcber unsere Idee der <a href=\"https:\/\/www.customerobsessing.com\/de\/customer-obsession-teams\/\">Customer Obsession Teams in diesem Blogbeitrag<\/a>.  <\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4343\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4343\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Sammlung von Feedback und Kundenempfehlungen: <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4343\" class=\"elementor-element elementor-element-87923ee e-flex e-con-boxed e-con e-parent\" data-id=\"87923ee\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4343\" class=\"elementor-element elementor-element-a835a98 e-flex e-con-boxed e-con e-parent\" data-id=\"a835a98\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28426db elementor-widget elementor-widget-text-editor\" data-id=\"28426db\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Das aktive Einholen und Sammeln von Kundenfeedback war im traditionellen Vertrieb keine g\u00e4ngige Praxis. Die Erfassung und Nutzung von Kundenfeedback zur kontinuierlichen Verbesserung ist heute ein Eckpfeiler des Kundenerfolgs. Ein fortschrittliches <a href=\"https:\/\/www.customerobsessing.com\/de\/voice-of-customer\/\" target=\"_blank\" rel=\"noopener\">Voice-of-Customer-Programm<\/a> vereinheitlicht alle verschiedenen Kommunikationskan\u00e4le, die Ihre Teams mit Ihren Kunden haben, einschlie\u00dflich z. B. der Stimmungsanalyse von Verkaufsgespr\u00e4chen. Das Gleiche gilt f\u00fcr die Ermutigung von Kunden, zu F\u00fcrsprechern zu werden und ihre F\u00fcrsprache aktiv zu f\u00f6rdern, was im traditionellen Vertrieb nicht \u00fcblich war. <a href=\"https:\/\/www.customerobsessing.com\/de\/customer-advocacy\/\" target=\"_blank\" rel=\"noopener\">Customer Advocacy<\/a> ist jedoch inzwischen als Strategie zur Gewinnung neuer Kunden durch Empfehlungen und Zeugnisse anerkannt.<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-48c1370a e-flex e-con-boxed e-con e-parent\" data-id=\"48c1370a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-595b71b4 elementor-widget elementor-widget-heading\" data-id=\"595b71b4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Lange Rede kurzer Sinn - Customer Success Skills im Vertrieb <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-563bf4c3 elementor-widget elementor-widget-text-editor\" data-id=\"563bf4c3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Die Beherrschung dieser Customer-Success-F\u00e4higkeiten ist mehr als nur die Verbesserung Ihres Verkaufsgeschicks; es geht darum, dauerhafte Beziehungen zu kn\u00fcpfen und ein vertrauensw\u00fcrdiger Partner f\u00fcr Ihre Kunden zu werden. Wenn Sie in diese F\u00e4higkeiten investieren, bringen Sie nicht nur Ihre Karriere voran, sondern tragen auch zum langfristigen Erfolg Ihres Unternehmens bei. Als Post-Sales-Consultants, die sich der Kundenorientierung verschrieben haben, begleiten wir Sie auf Ihrem Weg zum Tech-Sales-Profi, der mit einem umfassenden Werkzeugkasten f\u00fcr den Kundenerfolg ausgestattet ist. Sprechen Sie uns an, um zu erfahren, wie wir Ihnen helfen k\u00f6nnen, in dieser kundenzentrierten \u00c4ra erfolgreich zu sein.<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5efd2dc3 elementor-widget elementor-widget-heading\" data-id=\"5efd2dc3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">Das k\u00f6nnte Sie auch interessieren<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e633fe2 elementor-grid-5 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-portfolio\" data-id=\"1e633fe2\" data-element_type=\"widget\" data-settings=\"{&quot;columns&quot;:&quot;5&quot;,&quot;item_ratio&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0.5,&quot;sizes&quot;:[]},&quot;row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:30,&quot;sizes&quot;:[]},&quot;columns_tablet&quot;:&quot;2&quot;,&quot;columns_mobile&quot;:&quot;1&quot;,&quot;item_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"portfolio.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-portfolio elementor-grid elementor-posts-container\">\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2634 post type-post status-publish format-standard has-post-thumbnail hentry category-customer-experience category-customer-obsession\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/de\/bridging-the-distance-the-power-of-in-person-events-for-remote-first-customer-success-teams\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2620\" alt=\"Beyond Internal Walls: Unlocking the Power of External Customer Journey Mapping\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h4 class=\"elementor-portfolio-item__title\">\n\t\tBridging the Distance: The Power of In-Person Events for Remote-First Customer Success Teams\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2622 post type-post status-publish format-standard has-post-thumbnail hentry category-customer-experience category-kundenorientierung\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/de\/jenseits-interner-mauern-die-macht-des-externen-customer-journey-mapping-entfesseln\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/LinkedIn-Articles-3-2-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2621\" alt=\"Beyond Internal Walls: Unlocking the Power of External Customer Journey Mapping\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/LinkedIn-Articles-3-2-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/LinkedIn-Articles-3-2-300x169.png 300w, 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class=\"elementor-portfolio-item__title\">\n\t\tAu\u00dferhalb interner Mauern: Die Potenziale des externen Customer Journey Mapping aussch\u00f6pfen\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2618 post type-post status-publish format-standard has-post-thumbnail hentry category-customer-experience category-kundenorientierung\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/de\/von-der-karte-zur-magie-verwandeln-sie-ihre-customer-journey-in-umsetzbare-strategien\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/LinkedIn-Articles-2-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2611\" alt=\"Von der Theorie zur Magie: Verwandeln Sie Ihre Customer Journey in umsetzbare Strategien\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/LinkedIn-Articles-2-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/LinkedIn-Articles-2-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/LinkedIn-Articles-2-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/LinkedIn-Articles-2-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/LinkedIn-Articles-2-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/LinkedIn-Articles-2-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/LinkedIn-Articles-2-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/LinkedIn-Articles-2-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/LinkedIn-Articles-2-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/LinkedIn-Articles-2.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h4 class=\"elementor-portfolio-item__title\">\n\t\tVon der Theorie zur Magie: Verwandeln Sie Ihre Customer Journey in umsetzbare Strategien\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2607 post type-post status-publish format-standard has-post-thumbnail hentry category-customer-experience category-kundenorientierung category-nps-de category-voice-of-customer\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/de\/entschluesseln-sie-ihre-customer-journey-eine-schritt-fuer-schritt-anleitung-zur-kartierung-des-erfolgs\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-DE-2-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2606\" alt=\"Customer Journey: Eine Schritt-f\u00fcr-Schritt-Anleitung\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-DE-2-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-DE-2-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-DE-2-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-DE-2-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-DE-2-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-DE-2-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-DE-2-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-DE-2-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-DE-2-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-DE-2.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h4 class=\"elementor-portfolio-item__title\">\n\t\tEntschl\u00fcsseln Sie Ihre Customer Journey: Eine Schritt-f\u00fcr-Schritt-Anleitung zum Erfolg\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2600 post type-post status-publish format-standard has-post-thumbnail hentry category-cltv-de category-customer-experience category-kundenbindung category-kundenorientierung category-nps-de category-voice-of-customer\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/de\/mehr-als-nur-die-punkte-net-promoter-in-einen-wachstumsmotor-verwandeln-net-promoter-system\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/LinkedIn-Articles-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2599\" alt=\"Net Promoter System: Vom Net Promoter Score zum Wachstumstreiber\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/LinkedIn-Articles-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/LinkedIn-Articles-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/LinkedIn-Articles-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/LinkedIn-Articles-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/LinkedIn-Articles-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/LinkedIn-Articles-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/LinkedIn-Articles-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/LinkedIn-Articles-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/LinkedIn-Articles-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/LinkedIn-Articles.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h4 class=\"elementor-portfolio-item__title\">\n\t\tMehr als nur eine Zahl: Net Promoter in einen Wachstumstreiber verwandeln &#8211; Net Promoter 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Ihre Referenz-Pipeline nutzen\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-7-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-7-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-7-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-7-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-7-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-7-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-7-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-7-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-7-1536x864.png 1536w, 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elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-4-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2584\" alt=\"Mitarbeiter in einer Zeit des Wandels einbinden: Strategien zur F\u00f6rderung von Moral und Produktivit\u00e4t\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-4-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-4-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-4-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-4-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-4-768x432.png 768w, 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