{"id":2450,"date":"2023-11-15T15:37:42","date_gmt":"2023-11-15T15:37:42","guid":{"rendered":"https:\/\/www.customerobsessing.com\/?p=2450"},"modified":"2023-10-10T15:43:12","modified_gmt":"2023-10-10T15:43:12","slug":"case-study-vecna-customer-health-score","status":"publish","type":"post","link":"https:\/\/www.customerobsessing.com\/de\/case-study-vecna-customer-health-score\/","title":{"rendered":"Case Study Vecna &#8211; Implement a Customer Health Score as one combined Metric to identify Risks &#038; Renewal Potential"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2450\" class=\"elementor elementor-2450\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f980d56 e-flex e-con-boxed e-con e-parent\" data-id=\"f980d56\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35cac8b elementor-widget elementor-widget-image\" data-id=\"35cac8b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1280\" height=\"720\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/10\/Case-Study-Vecna-Health-Score-1280x720.png\" class=\"attachment-large size-large wp-image-2435\" alt=\"Case Study Vecna - Implement a Customer Health Score as one combined Metric to identify Risks &amp; Renewal Potential\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/10\/Case-Study-Vecna-Health-Score-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/10\/Case-Study-Vecna-Health-Score-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/10\/Case-Study-Vecna-Health-Score-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/10\/Case-Study-Vecna-Health-Score-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/10\/Case-Study-Vecna-Health-Score-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/10\/Case-Study-Vecna-Health-Score-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/10\/Case-Study-Vecna-Health-Score-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/10\/Case-Study-Vecna-Health-Score-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/10\/Case-Study-Vecna-Health-Score-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/10\/Case-Study-Vecna-Health-Score.png 1920w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-983f87a e-flex e-con-boxed e-con e-parent\" data-id=\"983f87a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80cf01c elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"80cf01c\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Case Study Vecna &#8211; Implement a Customer Health Score as one combined Metric to identify Risks &#038; Renewal Potential<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8c02c6 elementor-widget elementor-widget-text-editor\" data-id=\"e8c02c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #545454;\">In this <a href=\"https:\/\/www.customerobsessing.com\/downloads\/\">case study,<\/a><\/span> <span class=\"OYPEnA text-decoration-none text-strikethrough-none\">we showcase our collaboration with <\/span> <a href=\"https:\/\/www.vecnarobotics.com\/\" target=\"_blank\" rel=\"noopener\">Vecna Robotics<\/a> t<span class=\"OYPEnA text-decoration-none text-strikethrough-none\">o address the challenge of defining a comprehensive Customer Health Score Metric. This metric was tailored to Vecna Robotics and aimed to combine relevant factors to assess the likelihood of customer growth, renewal, or churn. Our approach involved an initial assessment, strategy development and a deep dive into the Customer Health Score calculation. <\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e0832e2 e-flex e-con-boxed e-con e-parent\" data-id=\"6e0832e2\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-162886b9 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-image\" data-id=\"162886b9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/share.hsforms.com\/1qWr_96hDSKaiRbh6dzkV4g41y3b\" target=\"_blank\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"422\" height=\"600\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/10\/Case-Study-Vecna-Health-Score-Preview-422x600.png\" class=\"attachment-medium size-medium wp-image-2433\" alt=\"Case Study Vecna - Implement a Customer Health Score as one combined Metric to identify Risks &amp; Renewal Potential\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/10\/Case-Study-Vecna-Health-Score-Preview-200x284.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/10\/Case-Study-Vecna-Health-Score-Preview-211x300.png 211w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/10\/Case-Study-Vecna-Health-Score-Preview-400x568.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/10\/Case-Study-Vecna-Health-Score-Preview-422x600.png 422w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/10\/Case-Study-Vecna-Health-Score-Preview-600x852.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/10\/Case-Study-Vecna-Health-Score-Preview-768x1091.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/10\/Case-Study-Vecna-Health-Score-Preview.png 770w\" sizes=\"(max-width: 422px) 100vw, 422px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-58a5021 e-con-full e-flex e-con e-parent\" data-id=\"58a5021\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2b1ab450 e-con-full e-flex e-con e-parent\" data-id=\"2b1ab450\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47dbce6 elementor-widget elementor-widget-icon-box\" data-id=\"47dbce6\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tOutcome\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t1 month, with 45 minutes\nworkshop time per week\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33e1aba7 elementor-widget elementor-widget-icon-box\" data-id=\"33e1aba7\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tHigh Level Approach\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t\n<li> Initial Assessment <\/li>\n<br>\n<li> Strategy Development<\/li>\n<br>\n<li> Deep dive into V1 Customer Health Score <\/li>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58cbe3b7 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"58cbe3b7\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/share.hsforms.com\/1qWr_96hDSKaiRbh6dzkV4g41y3b\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download Case Study<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-48c1370a e-flex e-con-boxed e-con e-parent\" data-id=\"48c1370a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5efd2dc3 elementor-widget elementor-widget-heading\" data-id=\"5efd2dc3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">This might also interest you<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e633fe2 elementor-grid-5 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-portfolio\" data-id=\"1e633fe2\" data-element_type=\"widget\" data-settings=\"{&quot;columns&quot;:&quot;5&quot;,&quot;item_ratio&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0.5,&quot;sizes&quot;:[]},&quot;row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:30,&quot;sizes&quot;:[]},&quot;columns_tablet&quot;:&quot;2&quot;,&quot;columns_mobile&quot;:&quot;1&quot;,&quot;item_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"portfolio.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-portfolio elementor-grid elementor-posts-container\">\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2634 post type-post status-publish format-standard has-post-thumbnail hentry category-customer-experience category-customer-obsession\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" 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loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-DE-2-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2606\" alt=\"Customer Journey: Eine Schritt-f\u00fcr-Schritt-Anleitung\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-DE-2-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-DE-2-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-DE-2-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-DE-2-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-DE-2-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-DE-2-800x450.png 800w, 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category-nps-de category-voice-of-customer\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/de\/mehr-als-nur-die-punkte-net-promoter-in-einen-wachstumsmotor-verwandeln-net-promoter-system\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/LinkedIn-Articles-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2599\" alt=\"Net Promoter System: Vom Net Promoter Score zum Wachstumstreiber\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/LinkedIn-Articles-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/LinkedIn-Articles-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/LinkedIn-Articles-400x225.png 400w, 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System\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2593 post type-post status-publish format-standard has-post-thumbnail hentry category-cltv-de category-customer-experience category-kundenbindung category-kundenorientierung category-nps-de category-voice-of-customer\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/de\/verwandeln-sie-ihre-begeisterten-fans-in-eine-vertriebsmannschaft-kundenbefuerworter-als-ihre-referenz-pipeline-nutzen\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-7-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2592\" alt=\"Verwandeln Sie Ihre treuen Fans in eine Vertriebskraft: Kundenbef\u00fcrworter als Ihre Referenz-Pipeline nutzen\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-7-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-7-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-7-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-7-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-7-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-7-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-7-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-7-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-7-1536x864.png 1536w, 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elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-4-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2584\" alt=\"Mitarbeiter in einer Zeit des Wandels einbinden: Strategien zur F\u00f6rderung von Moral und Produktivit\u00e4t\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-4-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-4-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-4-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-4-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-4-768x432.png 768w, 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has-post-thumbnail hentry category-cltv-de category-customer-success category-kundenorientierung category-unternehmenskultur\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/de\/kapazitaetsmodellierung-fuer-kundenerfolg\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-1-1-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2570\" alt=\"Mitarbeiter in einer Zeit des Wandels einbinden: Strategien zur F\u00f6rderung von Moral und Produktivit\u00e4t\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-1-1-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-1-1-300x169.png 300w, 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class=\"elementor-portfolio-item__title\">\n\t\tKapazit\u00e4tsplanung im Customer Success\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2587 post type-post status-publish format-standard has-post-thumbnail hentry category-cltv-de category-customer-success category-kundenorientierung category-unternehmenskultur\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/de\/datengesteuerter-kundenerfolg\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-5-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2555\" alt=\"Mitarbeiter in einer Zeit des Wandels einbinden: Strategien zur F\u00f6rderung von Moral und Produktivit\u00e4t\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-5-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-5-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-5-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-5-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-5-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-5-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-5-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-5-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-5-1536x864.png 1536w, 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src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-3-1-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2536\" alt=\"Mitarbeiter in einer Zeit des Wandels einbinden: Strategien zur F\u00f6rderung von Moral und Produktivit\u00e4t\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-3-1-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-3-1-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-3-1-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-3-1-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-3-1-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/LinkedIn-Articles-3-1-800x450.png 800w, 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defining a comprehensive Customer Health Score Metric. This metric was tailored to Vecna Robotics [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":2435,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[13,49,19,12],"tags":[],"class_list":["post-2450","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cltv","category-customer-experience","category-customer-obsession","category-customer_success"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.customerobsessing.com\/de\/wp-json\/wp\/v2\/posts\/2450","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.customerobsessing.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerobsessing.com\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerobsessing.com\/de\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerobsessing.com\/de\/wp-json\/wp\/v2\/comments?post=2450"}],"version-history":[{"count":0,"href":"https:\/\/www.customerobsessing.com\/de\/wp-json\/wp\/v2\/posts\/2450\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.customerobsessing.com\/de\/wp-json\/wp\/v2\/media\/2435"}],"wp:attachment":[{"href":"https:\/\/www.customerobsessing.com\/de\/wp-json\/wp\/v2\/media?parent=2450"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerobsessing.com\/de\/wp-json\/wp\/v2\/categories?post=2450"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerobsessing.com\/de\/wp-json\/wp\/v2\/tags?post=2450"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}