{"id":2418,"date":"2023-10-11T08:00:22","date_gmt":"2023-10-11T08:00:22","guid":{"rendered":"https:\/\/www.customerobsessing.com\/?p=2418"},"modified":"2023-10-09T14:17:55","modified_gmt":"2023-10-09T14:17:55","slug":"case-study-orquest-rollout-new-org-structure-establishing-post-sales-specializations","status":"publish","type":"post","link":"https:\/\/www.customerobsessing.com\/es\/case-study-orquest-rollout-new-org-structure-establishing-post-sales-specializations\/","title":{"rendered":"Case Study Orquest &#8211; Rollout New Org Structure &#038; Establishing Post-Sales Specializations"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2418\" class=\"elementor elementor-2418\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f980d56 e-flex e-con-boxed e-con e-parent\" data-id=\"f980d56\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35cac8b elementor-widget elementor-widget-image\" data-id=\"35cac8b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1280\" height=\"720\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/10\/Case-Study-Orquest-Org-Structure-1280x720.png\" class=\"attachment-large size-large wp-image-2419\" alt=\"Case Study Orquest - Rollout New Org Structure &amp; Establishing Post-Sales Specializations\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/10\/Case-Study-Orquest-Org-Structure-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/10\/Case-Study-Orquest-Org-Structure-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/10\/Case-Study-Orquest-Org-Structure-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/10\/Case-Study-Orquest-Org-Structure-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/10\/Case-Study-Orquest-Org-Structure-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/10\/Case-Study-Orquest-Org-Structure-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/10\/Case-Study-Orquest-Org-Structure-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/10\/Case-Study-Orquest-Org-Structure-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/10\/Case-Study-Orquest-Org-Structure-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/10\/Case-Study-Orquest-Org-Structure.png 1920w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-983f87a e-flex e-con-boxed e-con e-parent\" data-id=\"983f87a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80cf01c elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"80cf01c\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Case Study Orquest &#8211; Rollout New Org Structure &#038; Establishing Post-Sales Specializations<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8c02c6 elementor-widget elementor-widget-text-editor\" data-id=\"e8c02c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #545454;\">In this <a href=\"https:\/\/www.customerobsessing.com\/downloads\/\">case study<\/a>, we highlight the successful rollout of a new organizational structure and the establishment of post-sales specializations for <\/span><a href=\"https:\/\/orquest.com\/en\/\" target=\"_blank\" rel=\"noopener\">Orquest Software SL<\/a><span style=\"color: #545454;\">. ORQUEST is a SaaS-based workforce planning and management software for the retail and restaurant industry. In our consultancy engagement, we address the main challenge of making their post-sales organization scalable for the future by increasing efficiency and specialization. We did so by scoping out their post-sales roles and implementing a tailored org structure.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e0832e2 e-flex e-con-boxed e-con e-parent\" data-id=\"6e0832e2\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-162886b9 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-image\" data-id=\"162886b9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/share.hsforms.com\/1Aq5_G75PSMiPQey_MUXt9w41y3b\" target=\"_blank\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"424\" height=\"600\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/04\/COC-Case-Study-Orquest-Org-Structure-424x600.png\" class=\"attachment-medium size-medium wp-image-2400\" alt=\"Case Study Orquest - Rollout New Org Structure &amp; Establishing Post-Sales Specializations\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/04\/COC-Case-Study-Orquest-Org-Structure-200x283.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/04\/COC-Case-Study-Orquest-Org-Structure-212x300.png 212w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/04\/COC-Case-Study-Orquest-Org-Structure-400x566.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/04\/COC-Case-Study-Orquest-Org-Structure-424x600.png 424w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/04\/COC-Case-Study-Orquest-Org-Structure-600x849.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/04\/COC-Case-Study-Orquest-Org-Structure-768x1086.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/04\/COC-Case-Study-Orquest-Org-Structure-800x1132.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/04\/COC-Case-Study-Orquest-Org-Structure-905x1280.png 905w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/04\/COC-Case-Study-Orquest-Org-Structure-1086x1536.png 1086w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/04\/COC-Case-Study-Orquest-Org-Structure-1200x1697.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2023\/04\/COC-Case-Study-Orquest-Org-Structure.png 1414w\" sizes=\"(max-width: 424px) 100vw, 424px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-58a5021 e-con-full e-flex e-con e-parent\" data-id=\"58a5021\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2b1ab450 e-con-full e-flex e-con e-parent\" data-id=\"2b1ab450\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47dbce6 elementor-widget elementor-widget-icon-box\" data-id=\"47dbce6\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDuration\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<li> 4.5 months\n<li> ca. 3-5h workshop time per week\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33e1aba7 elementor-widget elementor-widget-icon-box\" data-id=\"33e1aba7\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tHigh Level Approach\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t\n<li>Initial Assessment<\/li>\n<li>Defining the Future Org Structure<\/li>\n<li>Phased Roll Out<\/li>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58cbe3b7 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"58cbe3b7\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/share.hsforms.com\/1Aq5_G75PSMiPQey_MUXt9w41y3b\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download Case Study<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-48c1370a e-flex e-con-boxed e-con e-parent\" data-id=\"48c1370a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5efd2dc3 elementor-widget elementor-widget-heading\" data-id=\"5efd2dc3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">This might also interest you<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e633fe2 elementor-grid-5 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-portfolio\" data-id=\"1e633fe2\" data-element_type=\"widget\" data-settings=\"{&quot;columns&quot;:&quot;5&quot;,&quot;item_ratio&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0.5,&quot;sizes&quot;:[]},&quot;row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:30,&quot;sizes&quot;:[]},&quot;columns_tablet&quot;:&quot;2&quot;,&quot;columns_mobile&quot;:&quot;1&quot;,&quot;item_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"portfolio.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-portfolio elementor-grid elementor-posts-container\">\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2634 post type-post status-publish format-standard has-post-thumbnail hentry category-customer-experience category-customer-obsession\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/es\/bridging-the-distance-the-power-of-in-person-events-for-remote-first-customer-success-teams\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2620\" alt=\"Beyond Internal Walls: Unlocking the Power of External Customer Journey Mapping\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM.png 1920w\" 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Walls: Unlocking the Power of External Customer Journey Mapping\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-1536x864.png 1536w, 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src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2610\" alt=\"From Map to Magic: Turn Your Customer Journey into Actionable Strategies\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions-1200x675.png 1200w, 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href=\"https:\/\/www.customerobsessing.com\/es\/customer-journey-a-step-by-step-guide\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2605\" alt=\"Customer Journey: A Step-by-Step Guide\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h4 class=\"elementor-portfolio-item__title\">\n\t\tDecode Your Customer Journey: A Step-by-Step Guide to Mapping Success\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2596 post type-post status-publish format-standard has-post-thumbnail hentry category-cltv category-customer-experience category-customer_loyalty category-customer-obsession category-nps category-voice-of-customer\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/net-promoter-system\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2598\" alt=\"Net Promoter System: From Net Promoter Score to a Growth Engine\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h4 class=\"elementor-portfolio-item__title\">\n\t\tBeyond the Score: Transforming Net Promoter into a Growth Engine \u2013 Net Promoter System\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2795 post type-post status-publish format-standard has-post-thumbnail hentry category-cltv-es category-experiencia-del-cliente category-fidelizacion-de-clientes category-nps-es category-obsesion-por-el-cliente category-voz-del-cliente\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/es\/convierte-a-tus-fans-en-una-fuerza-de-ventas-utilizar-a-los-defensores-de-los-clientes-como-canal-de-referencia\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2796\" alt=\"Convierte a tus admiradores en una fuerza de ventas: Utilizar a los defensores de los clientes como canal de referencia\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h4 class=\"elementor-portfolio-item__title\">\n\t\tConvierte a tus fans en una fuerza de ventas: Utilizar a los defensores de los clientes como canal de referencia\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2582 post type-post status-publish format-standard has-post-thumbnail hentry category-company-culture category-customer-obsession category-customer_success category-employee_engagement\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/es\/engaging-employees-in-a-time-of-transition\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2583\" alt=\"Engaging Employees in a Time of Transition: Strategies for Boosting Morale and Productivity\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h4 class=\"elementor-portfolio-item__title\">\n\t\tEngaging Employees in a Time of Transition: Strategies for Boosting Morale and Productivity\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2565 post type-post status-publish format-standard has-post-thumbnail hentry category-cltv category-company-culture category-customer-obsession category-customer_success\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/capacity-model-cs\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Blog-Feb-7-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2569\" alt=\"\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Blog-Feb-7-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Blog-Feb-7-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Blog-Feb-7-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Blog-Feb-7-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Blog-Feb-7-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Blog-Feb-7-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Blog-Feb-7-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Blog-Feb-7-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Blog-Feb-7-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Blog-Feb-7.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h4 class=\"elementor-portfolio-item__title\">\n\t\tCapacity Modeling for Customer Success\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2547 post type-post status-publish format-standard has-post-thumbnail hentry category-cltv category-company-culture category-customer-obsession category-customer_success\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/es\/data-driven-cs\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2554\" alt=\"\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h4 class=\"elementor-portfolio-item__title\">\n\t\tData Driven Customer Success\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2534 post type-post status-publish format-standard has-post-thumbnail hentry category-cltv category-company-culture category-customer-obsession category-customer_success\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/es\/strategic-account-mgmt-collaborative-cs\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2535\" alt=\"\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h4 class=\"elementor-portfolio-item__title\">\n\t\tStrategic Account Management for Customer Success\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>In this case study, we highlight the successful rollout of a new organizational structure and the establishment of post-sales specializations for Orquest Software SL. ORQUEST is a SaaS-based workforce planning [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":2419,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[19,12,10],"tags":[],"class_list":["post-2418","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-obsession","category-customer_success","category-employee_engagement"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.customerobsessing.com\/es\/wp-json\/wp\/v2\/posts\/2418","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.customerobsessing.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerobsessing.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerobsessing.com\/es\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerobsessing.com\/es\/wp-json\/wp\/v2\/comments?post=2418"}],"version-history":[{"count":0,"href":"https:\/\/www.customerobsessing.com\/es\/wp-json\/wp\/v2\/posts\/2418\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.customerobsessing.com\/es\/wp-json\/wp\/v2\/media\/2419"}],"wp:attachment":[{"href":"https:\/\/www.customerobsessing.com\/es\/wp-json\/wp\/v2\/media?parent=2418"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerobsessing.com\/es\/wp-json\/wp\/v2\/categories?post=2418"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerobsessing.com\/es\/wp-json\/wp\/v2\/tags?post=2418"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}