{"id":2609,"date":"2024-04-17T07:17:40","date_gmt":"2024-04-17T07:17:40","guid":{"rendered":"https:\/\/www.customerobsessing.com\/?p=2609"},"modified":"2024-04-15T10:32:08","modified_gmt":"2024-04-15T10:32:08","slug":"customer-journey-actions","status":"publish","type":"post","link":"https:\/\/www.customerobsessing.com\/es\/customer-journey-actions\/","title":{"rendered":"From Map to Magic: Turn Your Customer Journey into Actionable Strategies"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2609\" class=\"elementor elementor-2609\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f980d56 e-flex e-con-boxed e-con e-parent\" data-id=\"f980d56\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35cac8b elementor-widget elementor-widget-image\" data-id=\"35cac8b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1280\" height=\"720\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions-1280x720.png\" class=\"attachment-large size-large wp-image-2610\" alt=\"From Map to Magic: Turn Your Customer Journey into Actionable Strategies\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions.png 1920w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-983f87a e-flex e-con-boxed e-con e-parent\" data-id=\"983f87a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80cf01c elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"80cf01c\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">From Map to Magic: Turn Your Customer Journey into Actionable Strategies<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8c02c6 elementor-widget elementor-widget-text-editor\" data-id=\"e8c02c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.customerobsessing.com\/customer-journey-a-step-by-step-guide\/\">Customer journey mapping<\/a> is a powerful tool for understanding and improving <a href=\"https:\/\/www.customerobsessing.com\/customer-experience\/\" target=\"_blank\" rel=\"noopener\">customer experiences<\/a>. But the real magic happens when you transform it from a static document into a dynamic force for customer-centricity. Dive in as we explore key steps to unlock actionable strategies from your map and elevate your customer experience. In this blog post, we will discuss three key steps to take your customer journey mapping to the next level.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-21312af e-flex e-con-boxed e-con e-parent\" data-id=\"21312af\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26eb4d0 elementor-widget elementor-widget-text-editor\" data-id=\"26eb4d0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2><strong>1. Break Down Silos: Turn the Map into Strategy<\/strong><\/h2>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ff2edc elementor-widget elementor-widget-image\" data-id=\"4ff2edc\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1280\" height=\"532\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.18.53-e1713176548101-1280x532.png\" class=\"attachment-large size-large wp-image-2612\" alt=\"Turning the Journey Map into Strategies\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.18.53-e1713176548101-200x83.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.18.53-e1713176548101-300x125.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.18.53-e1713176548101-400x166.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.18.53-e1713176548101-600x249.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.18.53-e1713176548101-768x319.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.18.53-e1713176548101-800x332.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.18.53-e1713176548101-1200x498.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.18.53-e1713176548101-1280x532.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.18.53-e1713176548101-1536x638.png 1536w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f049844 elementor-widget elementor-widget-text-editor\" data-id=\"f049844\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2><span style=\"font-weight: 400; font-size: 20px; text-align: var(--text-align); background-color: var(--bg_color); color: #575756; font-family: 'Source Sans Pro'; font-style: var(--body_typography-font-style,normal); letter-spacing: var(--body_typography-letter-spacing);\">Your CJM holds a wealth of insights, but silos can prevent them from reaching the right eyes. Here&#8217;s how to cross-functionally leverage your map:<\/span><\/h2><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Get all teams involved:<\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"> Marketing sets expectations, Product collects feedback, Finance tackles billing issues. Involve them in map discussions to bridge departmental gaps and build a shared understanding of the customer journey.<\/span><\/span><p>\u00a0<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Centralize, but empower:<\/b><span style=\"font-weight: 400;\"> A dedicated owner, often in Customer Success, keeps the map alive. But remember, it&#8217;s a collaborative effort. Equip cross-functional teams with access to the map and encourage open communication.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">By breaking down silos, you ensure insights flow seamlessly, fueling actionable strategies that truly impact the customer experience. It\u2019s a living document, which is completely iterative in nature and morphs and changes over time as your org and customers do.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a69500 e-flex e-con-boxed e-con e-parent\" data-id=\"1a69500\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9136706 elementor-widget elementor-widget-text-editor\" data-id=\"9136706\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2><b>2. Playbook Perfection: Turn the Map into Action<\/b><\/h2>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac1cdeb elementor-widget elementor-widget-image\" data-id=\"ac1cdeb\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1280\" height=\"522\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.23.26-1280x522.png\" class=\"attachment-large size-large wp-image-2614\" alt=\"Turning the Journey Map into Playbooks\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.23.26-200x82.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.23.26-300x122.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.23.26-400x163.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.23.26-600x245.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.23.26-669x272.png 669w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.23.26-768x313.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.23.26-800x326.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.23.26-1200x489.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.23.26-1280x522.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.23.26-1536x626.png 1536w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f6c206 elementor-widget elementor-widget-text-editor\" data-id=\"9f6c206\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Your CJM shouldn&#8217;t just reflect the journey, it should guide it. Here&#8217;s how to use it to create customer-centric playbooks:<\/span><\/p><ul><li aria-level=\"1\"><b>Establish a Team Charter: <\/b><span style=\"font-weight: 400;\">Align your Customer Facing teams around shared values, roles, and responsibilities. This ensures everyone acts in concert with the customer at the heart.<\/span><\/li><\/ul><ul><li aria-level=\"1\"><b>Segment and Serve:<\/b><span style=\"font-weight: 400;\"> Build a customer segmentation model, defining service levels for each segment. This allows tailored experiences that meet specific needs.<\/span><\/li><\/ul><ul><li aria-level=\"1\"><b>Form Customer Obsession Teams: <\/b><span style=\"font-weight: 400;\">Create cross-functional teams dedicated to specific segments, fostering collaboration and deep understanding of those customers.<br \/><br \/><\/span><\/li><li aria-level=\"1\"><b>Create Actional Playbooks:<\/b><span> These playbooks become your action blueprint, ensuring a unified and impactful approach to customer experience across your organization.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f11fa57 e-flex e-con-boxed e-con e-parent\" data-id=\"f11fa57\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2652320 elementor-widget elementor-widget-text-editor\" data-id=\"2652320\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><strong>3. Measure to Matter: Define Success Metrics<\/strong><\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97ade88 elementor-widget elementor-widget-image\" data-id=\"97ade88\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"570\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.26.17-1280x570.png\" class=\"attachment-large size-large wp-image-2616\" alt=\"Success Metrics along your Customer Journey\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.26.17-200x89.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.26.17-300x133.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.26.17-400x178.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.26.17-600x267.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.26.17-768x342.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.26.17-800x356.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.26.17-1200x534.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.26.17-1280x570.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-15-at-12.26.17-1536x684.png 1536w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ed03ff elementor-widget elementor-widget-text-editor\" data-id=\"4ed03ff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Customer journeys don&#8217;t exist in a vacuum. You need to track progress and measure the impact of your efforts. Here&#8217;s how to define success metrics:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Input &amp; Output:<\/b><span style=\"font-weight: 400;\"> Assign clear internal and external metrics to each journey step, owned by specific individuals. This fosters accountability and helps gauge performance.<br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Value Drivers:<\/b><span style=\"font-weight: 400;\"> Align customer-facing value drivers with your map. Track how well you&#8217;re meeting their expectations and delivering promised value.<br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>CJM ROI:<\/b><span style=\"font-weight: 400;\"> Use customer sentiment, broken down by journey phase, to assess the effectiveness of your map itself. This data helps you continuously refine and improve it.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Remember, metrics aren&#8217;t just numbers \u2013 they&#8217;re the feedback loop that allows you to course-correct, iterate, and keep your CJM relevant and impactful.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-48c1370a e-flex e-con-boxed e-con e-parent\" data-id=\"48c1370a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-595b71b4 elementor-widget elementor-widget-heading\" data-id=\"595b71b4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Long story short - Use your CJM as a living document<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-563bf4c3 elementor-widget elementor-widget-text-editor\" data-id=\"563bf4c3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><b>Be dynamic:<\/b><span style=\"font-weight: 400;\"> Your map and playbooks are living documents that evolve with your organization and customers. Embrace continuous improvement.<\/span><\/li><li><b>Empower champions:<\/b><span style=\"font-weight: 400;\"> Create a culture where everyone owns the customer experience, driving change from the bottom up.<\/span><\/li><li><b>Listen to the voice:<\/b><span style=\"font-weight: 400;\"> Let customer feedback be the fuel that propels your journey mapping efforts.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">By following these steps, you can unlock the true potential of your CJM, transforming it from a static map into a magical tool for achieving lasting customer-centricity. Get started today and watch your customer experience soar!<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5efd2dc3 elementor-widget elementor-widget-heading\" data-id=\"5efd2dc3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">This might also interest you<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e633fe2 elementor-grid-5 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-portfolio\" data-id=\"1e633fe2\" data-element_type=\"widget\" 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href=\"https:\/\/www.customerobsessing.com\/es\/bridging-the-distance-the-power-of-in-person-events-for-remote-first-customer-success-teams\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2620\" alt=\"Beyond Internal Walls: Unlocking the Power of External Customer Journey Mapping\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-600x338.png 600w, 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post type-post status-publish format-standard has-post-thumbnail hentry category-customer-experience category-customer-obsession\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/external-customer-journey-mapping\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2620\" alt=\"Beyond Internal Walls: Unlocking the Power of External Customer Journey Mapping\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-400x225.png 400w, 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Mapping\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2609 post type-post status-publish format-standard has-post-thumbnail hentry category-customer-experience category-customer-obsession\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/es\/customer-journey-actions\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2610\" alt=\"From Map to Magic: Turn Your Customer Journey into Actionable Strategies\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions-200x113.png 200w, 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class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h4 class=\"elementor-portfolio-item__title\">\n\t\tFrom Map to Magic: Turn Your Customer Journey into Actionable Strategies\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2604 post type-post status-publish format-standard has-post-thumbnail hentry category-customer-experience category-customer-obsession category-nps category-voice-of-customer\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/es\/customer-journey-a-step-by-step-guide\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2605\" alt=\"Customer Journey: A Step-by-Step Guide\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h4 class=\"elementor-portfolio-item__title\">\n\t\tDecode Your Customer Journey: A Step-by-Step Guide to Mapping Success\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2596 post type-post status-publish format-standard has-post-thumbnail hentry category-cltv category-customer-experience category-customer_loyalty category-customer-obsession category-nps category-voice-of-customer\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/net-promoter-system\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2598\" alt=\"Net Promoter System: From Net Promoter Score to a Growth Engine\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System-1280x720.png 1280w, 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href=\"https:\/\/www.customerobsessing.com\/es\/convierte-a-tus-fans-en-una-fuerza-de-ventas-utilizar-a-los-defensores-de-los-clientes-como-canal-de-referencia\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2796\" alt=\"Convierte a tus admiradores en una fuerza de ventas: Utilizar a los defensores de los clientes como canal de referencia\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-400x225.png 400w, 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como canal de referencia\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2582 post type-post status-publish format-standard has-post-thumbnail hentry category-company-culture category-customer-obsession category-customer_success category-employee_engagement\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/es\/engaging-employees-in-a-time-of-transition\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2583\" alt=\"Engaging Employees in a Time of Transition: Strategies for Boosting Morale and Productivity\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h4 class=\"elementor-portfolio-item__title\">\n\t\tEngaging Employees in a Time of Transition: Strategies for Boosting Morale and Productivity\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2565 post type-post status-publish format-standard has-post-thumbnail hentry category-cltv category-company-culture category-customer-obsession category-customer_success\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/capacity-model-cs\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Blog-Feb-7-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2569\" alt=\"\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Blog-Feb-7-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Blog-Feb-7-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Blog-Feb-7-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Blog-Feb-7-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Blog-Feb-7-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Blog-Feb-7-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Blog-Feb-7-1200x675.png 1200w, 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elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2554\" alt=\"\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h4 class=\"elementor-portfolio-item__title\">\n\t\tData Driven Customer Success\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2534 post type-post status-publish format-standard has-post-thumbnail hentry category-cltv category-company-culture category-customer-obsession category-customer_success\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/es\/strategic-account-mgmt-collaborative-cs\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2535\" alt=\"\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h4 class=\"elementor-portfolio-item__title\">\n\t\tStrategic Account Management for Customer Success\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer journey mapping is a powerful tool for understanding and improving customer experiences. But the real magic happens when you transform it from a static document into a dynamic force [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":2610,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[49,19],"tags":[],"class_list":["post-2609","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","category-customer-obsession"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.customerobsessing.com\/es\/wp-json\/wp\/v2\/posts\/2609","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.customerobsessing.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerobsessing.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerobsessing.com\/es\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerobsessing.com\/es\/wp-json\/wp\/v2\/comments?post=2609"}],"version-history":[{"count":0,"href":"https:\/\/www.customerobsessing.com\/es\/wp-json\/wp\/v2\/posts\/2609\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.customerobsessing.com\/es\/wp-json\/wp\/v2\/media\/2610"}],"wp:attachment":[{"href":"https:\/\/www.customerobsessing.com\/es\/wp-json\/wp\/v2\/media?parent=2609"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerobsessing.com\/es\/wp-json\/wp\/v2\/categories?post=2609"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerobsessing.com\/es\/wp-json\/wp\/v2\/tags?post=2609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}