{"id":2795,"date":"2024-03-06T08:35:14","date_gmt":"2024-03-06T08:35:14","guid":{"rendered":"https:\/\/www.customerobsessing.com\/convierte-a-tus-fans-en-una-fuerza-de-ventas-utilizar-a-los-defensores-de-los-clientes-como-canal-de-referencia\/"},"modified":"2025-10-30T11:53:18","modified_gmt":"2025-10-30T11:53:18","slug":"convierte-a-tus-fans-en-una-fuerza-de-ventas-utilizar-a-los-defensores-de-los-clientes-como-canal-de-referencia","status":"publish","type":"post","link":"https:\/\/www.customerobsessing.com\/es\/convierte-a-tus-fans-en-una-fuerza-de-ventas-utilizar-a-los-defensores-de-los-clientes-como-canal-de-referencia\/","title":{"rendered":"Convierte a tus fans en una fuerza de ventas: Utilizar a los defensores de los clientes como canal de referencia"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2795\" class=\"elementor elementor-2795 elementor-2590\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f980d56 e-flex e-con-boxed e-con e-parent\" data-id=\"f980d56\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35cac8b elementor-widget elementor-widget-image\" data-id=\"35cac8b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1280\" height=\"720\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-1280x720.png\" class=\"attachment-large size-large wp-image-2796\" alt=\"Convierte a tus admiradores en una fuerza de ventas: Utilizar a los defensores de los clientes como canal de referencia\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline.png 1920w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-983f87a e-flex e-con-boxed e-con e-parent\" data-id=\"983f87a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80cf01c elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"80cf01c\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Convierte a tus fans en una fuerza de ventas: Utilizar a los defensores de los clientes como canal de referencia<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8c02c6 elementor-widget elementor-widget-text-editor\" data-id=\"e8c02c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Como probablemente todos sabemos, las recomendaciones de boca en boca tienen un poder inmenso. La gente conf\u00eda en la gente, y cuando los clientes satisfechos cantan tus alabanzas, los compradores potenciales escuchan. Ah\u00ed es donde    <\/span><a href=\"https:\/\/www.customerobsessing.com\/customer-advocacy\/\" target=\"_blank\" rel=\"noopener\"><b>defensores del cliente<\/b><\/a><span style=\"font-weight: 400;\"> vienen y <\/span><b>los testimonios de los clientes son oro<\/b><span style=\"font-weight: 400;\">. Pero en lugar de confiar \u00fanicamente en las solicitudes de referencia ocasionales, \u00bfpor qu\u00e9 no  <\/span><b>cultivar una red de defensores apasionados<\/b><span style=\"font-weight: 400;\">  que est\u00e1n realmente entusiasmados por cantar tus alabanzas? Estos defensores, tus   <\/span><b>clientes m\u00e1s fieles<\/b><span style=\"font-weight: 400;\">pueden convertirse en una <\/span><b>una fuerza poderosa en tu canal de ventas<\/b><span style=\"font-weight: 400;\">impulsando las conversiones y fomentando la confianza en la marca.<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-21312af e-flex e-con-boxed e-con e-parent\" data-id=\"21312af\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26eb4d0 elementor-widget elementor-widget-text-editor\" data-id=\"26eb4d0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2><strong>Por qu\u00e9 los defensores triunfan sobre las referencias tradicionales:<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Admit\u00e1moslo, las citas de clientes tradicionales pueden parecer muy de marca. A menudo se presentan a los clientes potenciales preseleccionados que se ajustan a un perfil espec\u00edfico, lo que levanta sospechas y disminuye su impacto. Los defensores del cliente, en cambio, ofrecen:  <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Autenticidad:<\/b><span style=\"font-weight: 400;\">  Su entusiasmo genuino y sus experiencias personales resuenan profundamente en los clientes potenciales. Recuerda que la gente conf\u00eda m\u00e1s en sus iguales que en los mensajes de marketing.\n<p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Especificidad:<\/b><span style=\"font-weight: 400;\">  Proporcionan ejemplos concretos de retos superados y valor conseguido, abordando directamente las preocupaciones de los clientes potenciales. Imag\u00ednate a un ejecutivo de una f\u00e1brica hablando de c\u00f3mo tu software ha agilizado su proceso de producci\u00f3n en un 20%, ahorr\u00e1ndole millones. Potente, \u00bfverdad?\n<p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Alcanza:<\/b><span>  Aprovechan sus propias redes, amplificando tu mensaje m\u00e1s all\u00e1 de tu alcance de marketing inmediato. Imagina a un defensor compartiendo su experiencia positiva con colegas en un evento del sector: \u00a1una exposici\u00f3n que no podr\u00edas comprar! <\/span><\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9136706 elementor-widget elementor-widget-text-editor\" data-id=\"9136706\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><strong>Integrar a los defensores del cliente en tu ciclo de ventas:<\/strong><\/h3>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aecd0ec elementor-position-left elementor-vertical-align-middle elementor-view-default elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"aecd0ec\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-bullseye\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tIdentificar y cultivar\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Enfoque proactivo:<\/b><span style=\"font-weight: 400;\"> No esperes a recibir comentarios: busca activamente clientes satisfechos.<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Encuestas VOC:<\/b><span style=\"font-weight: 400;\"> Incluye preguntas del tipo \"\u00bfAbierto a llamadas de referencia?\" para medir el inter\u00e9s.<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u00c9xito del cliente:<\/b><span style=\"font-weight: 400;\"> Monitoriza las interacciones, identifica defensores de forma org\u00e1nica.<\/span><\/li>\n<\/ul>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7690ea elementor-position-left elementor-vertical-align-middle elementor-view-default elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"c7690ea\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-cogs\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAgiliza el proceso\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Documenta y haz un seguimiento:<\/b><span style=\"font-weight: 400;\"> Captura su disposici\u00f3n y la informaci\u00f3n relevante en tu CRM para realizar un seguimiento de los detalles del promotor<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Comunicaci\u00f3n interna:<\/b><span style=\"font-weight: 400;\"> Comparte los perfiles de los promotores con los equipos de ventas para obtener referencias espec\u00edficas.<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Construye un proceso de referencia:<\/b><span style=\"font-weight: 400;\"> Desarrolla un sistema para <\/span><b>poner en contacto a promotores con clientes potenciales<\/b><span style=\"font-weight: 400;\"> en funci\u00f3n del sector, las necesidades y la disponibilidad.<\/span><\/li>\n<\/ul>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ca5616 elementor-position-left elementor-vertical-align-middle elementor-view-default elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"8ca5616\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-thumbs-up\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tHazlo sin esfuerzo\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Informe previo y temas de conversaci\u00f3n:<\/b><span style=\"font-weight: 400;\"> Proporciona a los defensores informaci\u00f3n y orientaci\u00f3n claras.<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Opciones flexibles:<\/b><span style=\"font-weight: 400;\"> Ofrece diversas formas de participar: llamadas, testimonios en v\u00eddeo, compartir en las redes sociales.<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Respeta su tiempo:<\/b> <b>No abuses de tus promotores.<\/b><span style=\"font-weight: 400;\"> Establece expectativas claras y ofrece incentivos por su participaci\u00f3n.<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Expresa tu agradecimiento:<\/b> Reconoce su contribuci\u00f3n con gestos personalizados, ventajas exclusivas.<\/li>\n<\/ul>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a69500 e-flex e-con-boxed e-con e-parent\" data-id=\"1a69500\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-106f3af elementor-widget elementor-widget-text-editor\" data-id=\"106f3af\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2><strong>Los defensores del cliente son algo m\u00e1s que simples referencias: son embajadores de la marca.<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">  Comprenden el impacto de tu producto, creen en su misi\u00f3n y lo promocionan activamente en su red. Esto les convierte en   <\/span><b>activos poderosos<\/b><span style=\"font-weight: 400;\"> por diversas razones:<\/span><\/p>\n<p><b>\ud83d\udcab Beneficios para ti:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Mayor credibilidad:<\/b><span style=\"font-weight: 400;\"> Los defensores de los clientes proporcionan pruebas sociales, generando confianza y acelerando el proceso de compra.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Alcance dirigido:<\/b><span style=\"font-weight: 400;\"> Identifica a los promotores relevantes para clientes potenciales concretos, garantizando una conexi\u00f3n personalizada e impactante.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ciclos de ventas reducidos:<\/b><span style=\"font-weight: 400;\"> Los testimonios aut\u00e9nticos resuenan entre los clientes potenciales, lo que conduce a conversiones m\u00e1s r\u00e1pidas y mayores tasas de \u00e9xito.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Mayor \u00e9xito de los clientes:<\/b><span style=\"font-weight: 400;\"> Los defensores activos contribuyen a una mayor retenci\u00f3n y satisfacci\u00f3n de los clientes.<\/span><\/li>\n<\/ul>\n<p><b>\ud83d\udcab Ventajas para el cliente:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Comunidad y reconocimiento:<\/b><span style=\"font-weight: 400;\"> Los defensores se sienten valorados y conectados a una comunidad, lo que fomenta la lealtad.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Oportunidades de crecimiento:<\/b><span style=\"font-weight: 400;\"> Las conferencias, los estudios de casos y las funciones de liderazgo intelectual ofrecen desarrollo personal y profesional.<\/span><\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-48c1370a e-flex e-con-boxed e-con e-parent\" data-id=\"48c1370a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-595b71b4 elementor-widget elementor-widget-heading\" data-id=\"595b71b4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Resumiendo - Los defensores del cliente son m\u00e1s que simples referencias<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-563bf4c3 elementor-widget elementor-widget-text-editor\" data-id=\"563bf4c3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Los defensores del cliente son algo m\u00e1s que simples referencias: son apasionados defensores de la marca. Al integrarlos en tu ciclo de ventas, desbloqueas un potente motor de boca a boca, que mejora la credibilidad, acorta los ciclos de ventas y mejora la experiencia general del cliente. Empieza hoy a nutrir a tus defensores y ver\u00e1s c\u00f3mo se disparan tus ventas.  <\/span><\/p>\n<p><b>Recuerda:<\/b><span style=\"font-weight: 400;\">  La defensa del cliente es un viaje continuo. Invierte en construir relaciones significativas, ofrece valiosas oportunidades de compromiso y observa c\u00f3mo tus defensores se convierten en tu fuerza de ventas m\u00e1s eficaz. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Integra NPS en tu empresa hoy mismo y libera el poder de la defensa y la fidelidad del cliente, impulsando tu marca hacia nuevas cotas.<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5efd2dc3 elementor-widget elementor-widget-heading\" data-id=\"5efd2dc3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">Esto tambi\u00e9n te puede interesar<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e633fe2 elementor-grid-5 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-portfolio\" data-id=\"1e633fe2\" data-element_type=\"widget\" data-settings=\"{&quot;columns&quot;:&quot;5&quot;,&quot;item_ratio&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0.5,&quot;sizes&quot;:[]},&quot;row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:30,&quot;sizes&quot;:[]},&quot;columns_tablet&quot;:&quot;2&quot;,&quot;columns_mobile&quot;:&quot;1&quot;,&quot;item_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"portfolio.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-portfolio elementor-grid elementor-posts-container\">\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2634 post type-post status-publish format-standard has-post-thumbnail hentry category-customer-experience category-customer-obsession\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/es\/bridging-the-distance-the-power-of-in-person-events-for-remote-first-customer-success-teams\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2620\" alt=\"Beyond Internal Walls: Unlocking the Power of External Customer Journey Mapping\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h4 class=\"elementor-portfolio-item__title\">\n\t\tBridging the Distance: The Power of In-Person Events for Remote-First Customer Success Teams\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2619 post type-post status-publish format-standard has-post-thumbnail hentry category-customer-experience category-customer-obsession\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/external-customer-journey-mapping\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2620\" alt=\"Beyond Internal Walls: Unlocking the Power of External Customer Journey Mapping\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/05\/External-CJM.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h4 class=\"elementor-portfolio-item__title\">\n\t\tBeyond Internal Walls: Unlocking the Power of External Customer Journey Mapping\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2609 post type-post status-publish format-standard has-post-thumbnail hentry category-customer-experience category-customer-obsession\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/es\/customer-journey-actions\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2610\" alt=\"From Map to Magic: Turn Your Customer Journey into Actionable Strategies\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/04\/CJM-Actions.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h4 class=\"elementor-portfolio-item__title\">\n\t\tFrom Map to Magic: Turn Your Customer Journey into Actionable Strategies\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2604 post type-post status-publish format-standard has-post-thumbnail hentry category-customer-experience category-customer-obsession category-nps category-voice-of-customer\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/es\/customer-journey-a-step-by-step-guide\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2605\" alt=\"Customer Journey: A Step-by-Step Guide\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Journey-Map.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h4 class=\"elementor-portfolio-item__title\">\n\t\tDecode Your Customer Journey: A Step-by-Step Guide to Mapping Success\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2596 post type-post status-publish format-standard has-post-thumbnail hentry category-cltv category-customer-experience category-customer_loyalty category-customer-obsession category-nps category-voice-of-customer\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/net-promoter-system\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2598\" alt=\"Net Promoter System: From Net Promoter Score to a Growth Engine\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/03\/Net-Promoter-System.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h4 class=\"elementor-portfolio-item__title\">\n\t\tBeyond the Score: Transforming Net Promoter into a Growth Engine \u2013 Net Promoter System\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2795 post type-post status-publish format-standard has-post-thumbnail hentry category-cltv-es category-experiencia-del-cliente category-fidelizacion-de-clientes category-nps-es category-obsesion-por-el-cliente category-voz-del-cliente\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/es\/convierte-a-tus-fans-en-una-fuerza-de-ventas-utilizar-a-los-defensores-de-los-clientes-como-canal-de-referencia\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2796\" alt=\"Convierte a tus admiradores en una fuerza de ventas: Utilizar a los defensores de los clientes como canal de referencia\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Reference-Pipeline.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h4 class=\"elementor-portfolio-item__title\">\n\t\tConvierte a tus fans en una fuerza de ventas: Utilizar a los defensores de los clientes como canal de referencia\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2582 post type-post status-publish format-standard has-post-thumbnail hentry category-company-culture category-customer-obsession category-customer_success category-employee_engagement\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/es\/engaging-employees-in-a-time-of-transition\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2583\" alt=\"Engaging Employees in a Time of Transition: Strategies for Boosting Morale and Productivity\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Employee-Engagement-during-Transition.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h4 class=\"elementor-portfolio-item__title\">\n\t\tEngaging Employees in a Time of Transition: Strategies for Boosting Morale and Productivity\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2565 post type-post status-publish format-standard has-post-thumbnail hentry category-cltv category-company-culture category-customer-obsession category-customer_success\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/capacity-model-cs\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Blog-Feb-7-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2569\" alt=\"\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Blog-Feb-7-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Blog-Feb-7-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Blog-Feb-7-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Blog-Feb-7-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Blog-Feb-7-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Blog-Feb-7-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Blog-Feb-7-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Blog-Feb-7-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Blog-Feb-7-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/02\/Blog-Feb-7.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h4 class=\"elementor-portfolio-item__title\">\n\t\tCapacity Modeling for Customer Success\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2547 post type-post status-publish format-standard has-post-thumbnail hentry category-cltv category-company-culture category-customer-obsession category-customer_success\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/es\/data-driven-cs\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2554\" alt=\"\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Data-CS.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h4 class=\"elementor-portfolio-item__title\">\n\t\tData Driven Customer Success\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-2534 post type-post status-publish format-standard has-post-thumbnail hentry category-cltv category-company-culture category-customer-obsession category-customer_success\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.customerobsessing.com\/es\/strategic-account-mgmt-collaborative-cs\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10-300x169.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2535\" alt=\"\" srcset=\"https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10-200x113.png 200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10-300x169.png 300w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10-400x225.png 400w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10-600x338.png 600w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10-768x432.png 768w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10-800x450.png 800w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10-1200x675.png 1200w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10-1280x720.png 1280w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10-1536x864.png 1536w, https:\/\/www.customerobsessing.com\/wp-content\/uploads\/2024\/01\/Blog-Jan10.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h4 class=\"elementor-portfolio-item__title\">\n\t\tStrategic Account Management for Customer Success\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Como probablemente todos sabemos, las recomendaciones de boca en boca tienen un poder inmenso. La gente conf\u00eda en la gente, y cuando los clientes satisfechos cantan tus alabanzas, los compradores [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":2796,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[90,85,89,84,83,86],"tags":[],"class_list":["post-2795","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cltv-es","category-experiencia-del-cliente","category-fidelizacion-de-clientes","category-nps-es","category-obsesion-por-el-cliente","category-voz-del-cliente"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.customerobsessing.com\/es\/wp-json\/wp\/v2\/posts\/2795","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.customerobsessing.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerobsessing.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerobsessing.com\/es\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerobsessing.com\/es\/wp-json\/wp\/v2\/comments?post=2795"}],"version-history":[{"count":0,"href":"https:\/\/www.customerobsessing.com\/es\/wp-json\/wp\/v2\/posts\/2795\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.customerobsessing.com\/es\/wp-json\/wp\/v2\/media\/2796"}],"wp:attachment":[{"href":"https:\/\/www.customerobsessing.com\/es\/wp-json\/wp\/v2\/media?parent=2795"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerobsessing.com\/es\/wp-json\/wp\/v2\/categories?post=2795"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerobsessing.com\/es\/wp-json\/wp\/v2\/tags?post=2795"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}