Our Topic of this night is Customer Success as proactive Change Manager. Most of us work for software providers and for each of our customer there is a significant bit of change associated with the implementation with our tool/service. How can a CSM foster the customer relationship proactively through guiding this change process? How can specialisation in your CS org help to build those change management skills?

This special meet up is not just co-hosted by our friend Mario Samson (Head of CS) but he will also bring his approach for driving change in his customer’s organizations, whenever they implement Sablono, into the discussion. I bring a recent customer case from our consulting work, so be assured this evening will be as practical as possible!

We will be covering:

• Key Phases of Change Management in Implementation Projects and how to perform Stakeholder Management along them
• Shaping CS Skills to improve Influencing Powers and Proactivity in Driving Change within Customer Organizations
  
• How your CS Team Structure can lead the way to Successful Change Management within Customer Accounts