CS Community Berlin – February’24 at Sablono

We are excited to kick off the new events year with you all! Elevate your CS strategy at our expert roundtable on crafting winning success plans for 2024 and beyond.

Join us for an insightful evening of learning, networking and drinks on February 15th, 6pm onwards!


We are excited to be welcomed by our friends at Sablono in their beautiful office in Berlin Treptow/Kreuzberg!

Sablono GmbH
Kiefholzstraße 4,
12435 Berlin


Our Topic of this night is Customer Success as proactive Change Manager. Most of us work for software providers and for each of our customer there is a significant bit of change associated with the implementation with our tool/service. How can a CSM foster the customer relationship proactively through guiding this change process? How can specialisation in your CS org help to build those change management skills?

This special meet up is not just co-hosted by our friend Mario Samson (Head of CS) but he will also bring his approach for driving change in his customer’s organizations, whenever they implement Sablono, into the discussion. I bring a recent customer case from our consulting work, so be assured this evening will be as practical as possible!

We will be covering:

  • Key Phases of Change Management in Implementation Projects and how to perform Stakeholder Management along them
  • Shaping CS Skills to improve Influencing Powers and Proactivity in Driving Change within Customer Organizations
  • How your CS Team Structure can lead the way to Successful Change Management within Customer Accounts
We want to connect CS leaders and practitioners to share best practices and learn from each other. It is a chance to build relationships with peers in the field and establish new partnerships!

Sign up for our Meet Up in February!