Solutions
Strategic advice and tactical plans equipping you to be customer centric resulting in retention and growth.
Covering all customer related areas. Tailored to your needs.
Customer Obsessing Consulting – Our practices
Because each company is unique, we design a customized program just for you.
Projects may include programs from the following practices:
Customer Success
Unlock your full Customer Success Potential by equipping your CSMs with the right tools, skills ans mindset.
Customer Success
Customer Success Managers are there to be a trusted advisor to your customers, ensuring they get maximum value leading to retention and growth.
Customer Success Maturity
CS Vision & Mission | Strategy & Charter
Roles & Responsibilities
Customer Obsession Teams
Customer Segmentation
Onboarding Process Design & Implementation
CS Playbooks for Journey Touchpoints
Customer Health Score | Customer 360
Tech & Automation to scale
Expansion and Nurture campaigns
Hiring, Training, Coaching and Retaining Top CS Talent
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Customer Support
With the most customer interactions of anyone in your organization, we move support teams from being seen as cost centers to being revenue centers.
Customer Support
With the most customer interactions of anyone in your organization, we move support teams from being seen as cost centers to being revenue centers.
Support Strategy & Organizational Design
Support Vision and Purpose
Analysis & Optimization of Customer Support Team, Processes & Systems
Support Process and Workflow Design
Support Tech and Automation
Support Key Metrics
Support P&L
Support Product Packaging
Hiring, Training, Coaching and Retaining Top Support Talent
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Employee Engagement & Experience
Let’s make your employees a priority! Create a workplaces that not only benefit your employees but also your customers and your businesses as a whole.
Employee Engagement & Experience
Employee Engagement is the foundation of Customer Obsession and is the foundation of a company's success.
Employee Engagement
Strength Analysis & Teambuilding
Employee Experience
eNPS Strategy and Framework
Program Design & Implementation
Talent Acquisition & Retention
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Customer Experience
Deliver an outstanding and consistent customer experience along the customer journey.
Customer Experience
A holistic customer experience comprises the systematic analysis, planning, implementation and control of all customer touchpoints along their journey with your company. This ensures a consistent level of service throughout the entire customer life cycle.
Customer Experience Analysis
Customer Segmentation
Defining Personas
Touchpoint Analysis
B2B/B2C Customer Journey Map(s)
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Voice of Customer
Understand whats important to your customers through VOC and NPS Programms.
Voice of the Customer (VoC)
Understanding what’s important to your customers is foundational for success. Closing the loop by driving change in your business based on customer feedback, ensures maximum value for you and your customers (a win/win approach).
VoC/NPS Strategy and Framework
VoC Program Design
VoC Implementation
System Architecture & Software Selection
Customer and/or Partner community
Customer Advisory Board (CAB)
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Customer Advocacy
Turn your customers into raving fans and release the power of customer advocates.
Customer Advocacy
Turning customers into raving fans is the ultimate goal of all post-sales teams. No other marketing channel is as authentic and potent to deliver sustainable growth than word of mouth.
Customer and/or Partner community
Customer Advisory Board (CAB)
Referral / Loyalty Programs
Learn more Benefit from our holistic Aproach
Additional Services
To holistically establish customer centricity in your business, we offer you support in choosing and implementing systems in addition to our consulting programs. When it comes to enhancing the full potential of your post-sales leaders and employees, we provide individual coaching and mentoring as well as specific training courses and workshops.
