Training & Workshops

Empower your team with the right skills and knowledge and increase Employee Engagement, Efficiency and Customer Value.

Teresa Göstenmeier from Customer Obsessing - Training & Workshops

Customer Success Trainings & Individual Workshops to unlock your team’s full potential!

Our mission is to equip you and your team with the essential skills and knowledge needed to thrive in today’s ever-evolving business environment. We not only provide 1:1 coaching for individual development,  we also build an extensive range of workshops and training programs. These are designed to cater to the diverse needs of customer success managers and services team members at all levels. From foundational skills to advanced techniques, we have got you covered! 

Throughout all steps of our consultancy projects, we follow a collaborative approach to guide both your leadership and frontline services teams to shape a solution individualized for your needs! We are strong believers that training and workshops are a valuable part of a holistic change process, helping organizations to build skills, foster collaboration, and drive ongoing growth and improvement.

Our Workshops cover everything from soft skills to technical skills and customized solutions

Exemplary workshop types

Soft skills workshop
Enable whole teams or organizations to better communicate internally and externally with empathy, business acumen and efficiency

Needs assessment/Gap Analysis
Work with your teams that know the in and outs of your current best to identify the top areas for growth

Process design and development
Get all internal stakeholder together to develop the most suitable processes to support your outstanding customer experience, from customer journeys, handover guidelines, rules of engagement to escalations processes

Exemplary learning fields

Efficient & Empathic Communication

Emotional Intelligence

Customer Centric Mindset

Problem Solving

Leadership Skills

Drive & Business Acumen

Customized Customer Success Trainings for your unique needs and challenges

Our customer success training is designed to help individuals and teams gain the skills and competence needed to excel in their roles. What sets our training apart is its flexibility and customization. We understand that every organization and team has unique needs and challenges, which is why we offer a tailored approach to our training. 

Our instructors work closely with each team to identify areas of strength and weakness, and then design a program that addresses those specific needs. This approach ensures that each participant gets the most out of the training and is equipped with the skills and knowledge needed to succeed in their roles. Whether it’s developing soft skills such as communication and empathy, or technical skills such as data analysis and customer feedback, our training can be tailored to meet the specific needs of your team.