Unlock world-class customer services with our holistic customer obsessing package
01
Strategic Consulting
To holistically establish customer centricity in your business, we bring post-sales expert advice with our strategic consulting services.
02
System Implementation
Whether it’s architecture design, system selection or implementation, we can help to ensure technology is at the heart of maximizing productivity, efficiency and visibility.
03
Coaching & Training
To enhance the full potential of your post-sales leaders and team members, we provide group training courses and workshops as well as individual coaching and mentoring.
Why us? – Customer Obsessing Consulting
Scalable Framework
Tried-and-True Framework deployed at companies of various sizes accelerates success
Proven Results
Managing ~$1B Annual Recurring Revenue
Achieved >140% Net Retention
Scaling 2 companies from $0 to >$100M in ARR
Increased Net Promoter Scores from -4 to 84
Global Experience
20+ years of global experience in EMEA, US & APJ markets with local presence in EMEA & US
Holistic Approach
Holistic approach covering all customer-related business areas uniting people, process, systems and culture
Consulting Solutions
Designed to pay for themselves, our programs uncover opportunities to unlock the hidden potential of your customer base. Because each company is unique, we design a customized program tailored to your specific needs. From setting your young business up for success to scaling your mature organization, we drive efficiency and effectiveness in your post-sales functions.
Our practices span the following
Customer Success
Unlock your full Customer Success Potential by equipping your CSMs with the right tools, skills ans mindset.
Customer Success
Customer Success Managers are there to be a trusted advisor to your customers, ensuring they get maximum value leading to retention and growth.
Customer Success Maturity
CS Vision & Mission | Strategy & Charter
Roles & Responsibilities
Customer Obsession Teams
Customer Segmentation
Onboarding Process Design & Implementation
CS Playbooks for Journey Touchpoints
Customer Health Score | Customer 360
Tech & Automation to scale
Expansion and Nurture campaigns
Hiring, Training, Coaching and Retaining Top CS Talent
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Customer Support
With the most customer interactions of anyone in your organization, we move support teams from being seen as cost centers to being revenue centers.
Customer Support
With the most customer interactions of anyone in your organization, we move support teams from being seen as cost centers to being revenue centers.
Support Strategy & Organizational Design
Support Vision and Purpose
Analysis & Optimization of Customer Support Team, Processes & Systems
Support Process and Workflow Design
Support Tech and Automation
Support Key Metrics
Support P&L
Support Product Packaging
Hiring, Training, Coaching and Retaining Top Support Talent
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Employee Engagement & Experience
Let’s make your employees a priority! Create a workplaces that not only benefit your employees but also your customers and your businesses as a whole.
Employee Engagement & Experience
Employee Engagement is the foundation of Customer Obsession and is the foundation of a company's success.
Employee Engagement
Strength Analysis & Teambuilding
Employee Experience
eNPS Strategy and Framework
Program Design & Implementation
Talent Acquisition & Retention
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Customer Experience
Deliver an outstanding and consistent customer experience along the customer journey.
Customer Experience
A holistic customer experience comprises the systematic analysis, planning, implementation and control of all customer touchpoints along their journey with your company. This ensures a consistent level of service throughout the entire customer life cycle.
Customer Experience Analysis
Customer Segmentation
Defining Personas
Touchpoint Analysis
B2B/B2C Customer Journey Map(s)
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Customer Advocacy
Turn your customers into raving fans and release the power of customer advocates.
Customer Advocacy
Turning customers into raving fans is the ultimate goal of all post-sales teams. No other marketing channel is as authentic and potent to deliver sustainable growth than word of mouth.
Customer and/or Partner community
Customer Advisory Board (CAB)
Referral / Loyalty Programs
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Voice of Customer
Understand whats important to your customers through VOC and NPS Programms.
Voice of the Customer (VoC)
Understanding what’s important to your customers is foundational for success. Closing the loop by driving change in your business based on customer feedback, ensures maximum value for you and your customers (a win/win approach).
VoC/NPS Strategy and Framework
VoC Program Design
VoC Implementation
System Architecture & Software Selection
Customer and/or Partner community
Customer Advisory Board (CAB)
Learn more Our Customers
Blog Posts & Case Studies
Beyond Internal Walls: Unlocking the Power of External Customer Journey Mapping
From Map to Magic: Turn Your Customer Journey into Actionable Strategies
Decode Your Customer Journey: A Step-by-Step Guide to Mapping Success
Beyond the Score: Transforming Net Promoter into a Growth Engine – Net Promoter System
