Take the next step

Let's bring Customer Centricity into your Organization!

Unlock world-class customer services with our holistic customer obsessing package


Strategic Consulting

To holistically establish customer centricity in your business, we bring post-sales expert advice with our strategic consulting services.


System Implementation

Whether it’s architecture design, system selection or implementation, we can help to ensure technology is at the heart of maximizing productivity, efficiency and visibility.


Coaching & Training

To enhance the full potential of your post-sales leaders and team members, we provide group training courses and workshops as well as individual coaching and mentoring.

Why us? – Customer Obsessing Consulting

Icon - Scalable

Scalable Framework​

Tried-and-True Framework deployed at companies of various sizes accelerates success

Revenue Growth

Proven Results

Managing ~$1B Annual Recurring Revenue
Achieved >140% Net Retention
Scaling 2 companies from $0 to >$100M in ARR
Increased Net Promoter Scores from -4 to 84

Icon - global

Global Experience

20+ years of global experience in EMEA, US & APJ markets with local presence in EMEA & US

Icon - holistic

Holistic Approach

Holistic approach covering all customer-related business areas  uniting people, process, systems and culture

Consulting Solutions

Designed to pay for themselves, our programs uncover opportunities to unlock the hidden potential of your customer base. Because each company is unique, we design a customized program tailored to your specific needs. From setting your young business up for success to scaling your mature organization, we drive efficiency and effectiveness in your post-sales functions.

Our practices span the following

Customer Success

Customer Success

Unlock your full Customer Success Potential by equipping your CSMs with the right tools, skills ans mindset.

Customer Success

Customer Success Managers are there to be a trusted advisor to your customers, ensuring they get maximum value leading to retention and growth.

  • Customer Success Maturity
  • CS Vision & Mission | Strategy & Charter
  • Roles & Responsibilities
  • Customer Obsession Teams
  • Customer Segmentation
  • Onboarding Process Design & Implementation
  • CS Playbooks for Journey Touchpoints
  • Customer Health Score | Customer 360
  • Tech & Automation to scale
  • Expansion and Nurture campaigns
  • Hiring, Training, Coaching and Retaining Top CS Talent
  • Learn more
    Customer Support

    Customer Support

    With the most customer interactions of anyone in your organization, we move support teams from being seen as cost centers to being revenue centers.

    Customer Support

    With the most customer interactions of anyone in your organization, we move support teams from being seen as cost centers to being revenue centers.

  • Support Strategy & Organizational Design
  • Support Vision and Purpose
  • Analysis & Optimization of Customer Support Team, Processes & Systems
  • Support Process and Workflow Design
  • Support Tech and Automation
  • Support Key Metrics
  • Support P&L
  • Support Product Packaging
  • Hiring, Training, Coaching and Retaining Top Support Talent
  • Learn more
    Employee Engagement

    Employee Engagement & Experience

    Let’s make your employees a priority! Create a workplaces that not only benefit your employees but also your customers and your businesses as a whole.

    Employee Engagement & Experience

    Employee Engagement is the foundation of Customer Obsession and is the foundation of a company's success.

  • Employee Engagement
  • Strength Analysis & Teambuilding
  • Employee Experience
  • eNPS Strategy and Framework
  • Program Design & Implementation
  • Talent Acquisition & Retention
  • Learn more
    Customer Experience

    Customer Experience

    Deliver an outstanding and consistent customer experience along the customer journey.

    Customer Experience

    A holistic customer experience comprises the systematic analysis, planning, implementation and control of all customer touchpoints along their journey with your company. This ensures a consistent level of service throughout the entire customer life cycle.

  • Customer Experience Analysis
  • Customer Segmentation
  • Defining Personas
  • Touchpoint Analysis
  • B2B/B2C Customer Journey Map(s)
  • Learn more
    Customer Advocacy

    Customer Advocacy

    Turn your customers into raving fans and release the power of customer advocates.

    Customer Advocacy

    Turning customers into raving fans is the ultimate goal of all post-sales teams. No other marketing channel is as authentic and potent to deliver sustainable growth than word of mouth.

  • Customer and/or Partner community
  • Customer Advisory Board (CAB)
  • Referral / Loyalty Programs
  • Learn more
    Voice of Customer

    Voice of Customer

    Understand whats important to your customers through VOC and NPS Programms.

    Voice of the Customer (VoC)

    Understanding what’s important to your customers is foundational for success. Closing the loop by driving change in your business based on customer feedback, ensures maximum value for you and your customers (a win/win approach).

  • VoC/NPS Strategy and Framework
  • VoC Program Design
  • VoC Implementation
  • System Architecture & Software Selection
  • Customer and/or Partner community
  • Customer Advisory Board (CAB)
  • Learn more