Decode Your Customer Journey: A Step-by-Step Guide to Mapping Success

2024-03-28T09:55:00+00:00

Have you ever wondered what your customers experience when interacting with your brand? From initial discovery to post-purchase support, their journey shapes their perception and loyalty. Enter Customer Journey Mapping [...]

Decode Your Customer Journey: A Step-by-Step Guide to Mapping Success2024-03-28T09:55:00+00:00

Beyond the Score: Transforming Net Promoter into a Growth Engine – Net Promoter System

2024-03-12T10:02:32+00:00

Net Promoter Score (NPS) has become a popular customer loyalty metric, but does your organization leverage its full potential? Many businesses treat NPS as a single data point, overlooking its [...]

Beyond the Score: Transforming Net Promoter into a Growth Engine – Net Promoter System2024-03-12T10:02:32+00:00

Turn Your Raving Fans into a Sales Force: Using Customer Advocates as Your Reference Pipeline

2024-02-23T12:38:22+00:00

As we probably all know, word-of-mouth recommendations hold immense power. People trust people, and when happy customers sing your praises, potential buyers listen. That's where customer advocates come in and [...]

Turn Your Raving Fans into a Sales Force: Using Customer Advocates as Your Reference Pipeline2024-02-23T12:38:22+00:00

Case Study Docker – Pointing the way to a world class Voice of Customer Program

2023-10-10T15:14:47+00:00

In this case study, we showcase Docker's journey towards aligning teams and delivering value through a tailored Voice of Customer (VoC) program. Docker's primary challenge was to align various teams [...]

Case Study Docker – Pointing the way to a world class Voice of Customer Program2023-10-10T15:14:47+00:00

The First Step to Increasing Customer Loyalty: Adopt a Metric the Entire Company Can Use

2023-07-14T13:30:07+00:00

Amy Downs First Published: January 18, 2016 When I accepted the newly created role of Chief Customer Success & Happiness Officer at Lifesize, only one thing was clear: customers needed [...]

The First Step to Increasing Customer Loyalty: Adopt a Metric the Entire Company Can Use2023-07-14T13:30:07+00:00