About Amy Downs

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So far Amy Downs has created 68 blog entries.

Decode Your Customer Journey: A Step-by-Step Guide to Mapping Success

2024-03-28T09:55:00+00:00

Have you ever wondered what your customers experience when interacting with your brand? From initial discovery to post-purchase support, their journey shapes their perception and loyalty. Enter Customer Journey Mapping [...]

Decode Your Customer Journey: A Step-by-Step Guide to Mapping Success2024-03-28T09:55:00+00:00

Beyond the Score: Transforming Net Promoter into a Growth Engine – Net Promoter System

2024-03-12T10:02:32+00:00

Net Promoter Score (NPS) has become a popular customer loyalty metric, but does your organization leverage its full potential? Many businesses treat NPS as a single data point, overlooking its [...]

Beyond the Score: Transforming Net Promoter into a Growth Engine – Net Promoter System2024-03-12T10:02:32+00:00

Turn Your Raving Fans into a Sales Force: Using Customer Advocates as Your Reference Pipeline

2024-02-23T12:38:22+00:00

As we probably all know, word-of-mouth recommendations hold immense power. People trust people, and when happy customers sing your praises, potential buyers listen. That's where customer advocates come in and [...]

Turn Your Raving Fans into a Sales Force: Using Customer Advocates as Your Reference Pipeline2024-02-23T12:38:22+00:00

Engaging Employees in a Time of Transition: Strategies for Boosting Morale and Productivity

2024-02-16T13:09:38+00:00

Goodbye 2023, six weeks of 2024 are already over! But sadly not much has changed about the economic situations being characterized by insecurity and scarcity. Most companies are in a [...]

Engaging Employees in a Time of Transition: Strategies for Boosting Morale and Productivity2024-02-16T13:09:38+00:00

Case Study Vecna – Implement a Customer Health Score as one combined Metric to identify Risks & Renewal Potential

2023-10-10T15:43:12+00:00

In this case study, we showcase our collaboration with Vecna Robotics to address the challenge of defining a comprehensive Customer Health Score Metric. This metric was tailored to Vecna Robotics [...]

Case Study Vecna – Implement a Customer Health Score as one combined Metric to identify Risks & Renewal Potential2023-10-10T15:43:12+00:00

Case Study Vecna – Increasing Customer Touchpoints while 60% Reduction of Team Size due to Journey Mapping, Playbooks & Processes

2023-10-10T15:53:42+00:00

In this case study, we showcase our collaboration with Vecna Robotics, a leading company in the robotics industry. The main challenge they faced was to increase the efficiency and scalability [...]

Case Study Vecna – Increasing Customer Touchpoints while 60% Reduction of Team Size due to Journey Mapping, Playbooks & Processes2023-10-10T15:53:42+00:00

Case Study Vecna – Empowering CSMs and establish them as the voice of the customer across Vecna

2023-10-10T15:35:27+00:00

In this case study, we highlight our collaboration with Vecna Robotics, a leading robotics company. The main challenge was to empower their customer success managers (CSMs) and establish them as the [...]

Case Study Vecna – Empowering CSMs and establish them as the voice of the customer across Vecna2023-10-10T15:35:27+00:00

Case Study Docker – Pointing the way to a world class Voice of Customer Program

2023-10-10T15:14:47+00:00

In this case study, we showcase Docker's journey towards aligning teams and delivering value through a tailored Voice of Customer (VoC) program. Docker's primary challenge was to align various teams [...]

Case Study Docker – Pointing the way to a world class Voice of Customer Program2023-10-10T15:14:47+00:00

Case Study Orquest – Rollout New Org Structure & Establishing Post-Sales Specializations

2023-10-09T14:17:55+00:00

In this case study, we highlight the successful rollout of a new organizational structure and the establishment of post-sales specializations for Orquest Software SL. ORQUEST is a SaaS-based workforce planning [...]

Case Study Orquest – Rollout New Org Structure & Establishing Post-Sales Specializations2023-10-09T14:17:55+00:00

Unlocking Sales Success: Essential Customer Success Skills for Tech Sales Professionals

2023-09-23T11:06:03+00:00

In the ever-evolving landscape of the tech industry, sales professionals are no longer just transactional deal-makers. They are now relationship builders, entrusted with the task of forging lasting connections with [...]

Unlocking Sales Success: Essential Customer Success Skills for Tech Sales Professionals2023-09-23T11:06:03+00:00