Case Study Vecna – Implement a Customer Health Score as one combined Metric to identify Risks & Renewal Potential
In this case study, we showcase our collaboration with Vecna Robotics to address the challenge of defining a comprehensive Customer Health Score Metric. This metric was tailored to Vecna Robotics and aimed to combine relevant factors to assess the likelihood of customer growth, renewal, or churn. Our approach involved an initial assessment, strategy development and a deep dive into the Customer Health Score calculation.
Outcome
1 month, with 45 minutes workshop time per week
High Level Approach
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