In the pursuit of organizational excellence, we often hear about the importance of motivating our teams. The age-old concept of carrots and sticks has long been a staple. The idea [...]
In today's fast-paced business landscape, nurturing customer relationships is more critical than ever for sustainable growth. One of the most powerful tools in this endeavor is the Customer 360 Health [...]
Ensuring the satisfaction and prosperity of your customers has become paramount, that is probably no news at this stage. Two crucial aspects that might contribute to this goal in your [...]
You’ve probably heard us talk about employee engagement and organizational development before. Both are at the heart of our Customer Obsession Framework. With no engaged and enabled employees, there can [...]
You might have heard us speak and write about customer obsession over and over. That is because it is at the heart of our framework and we consider it a [...]
Employee engagement and customer satisfaction may appear as separate entities, but they are more interconnected than meets the eye. Especially in today’s macro-economic environment and the related labor shortage, fostering [...]
The role of a Customer Success Manager is akin to wearing multiple hats. Acting as both a trusted advisor to their customers and a customer advocate within their organization, CSMs [...]
When developing a strong post-sales team, there comes a point where introducing a new level of specialization becomes necessary to increase your customer centricity. This will allow you to streamline [...]
In today's macro economic environment, it is the name of the game to increase new business from existing customers as it gets tougher to generate net new business. The key [...]
In today's competitive landscape, it is no longer enough for companies to simply claim they are customer-centric. To stand out in a crowded market, businesses must become truly customer-obsessed, a [...]
Retention Rates & Churn KPIs: Understanding and Measuring Customer Loyalty As a business owner or marketer, you want to ensure that your customers keep coming back and that they are [...]
Elevating Customer Experience with the right Feedback Metric: NPS, CSAT, and CESCustomer feedback is a critical component of driving customer loyalty and business success. But with so many feedback metrics [...]
Mastering the Art of Customer Success: Top Skills of World-Class CSMs Are you interested in learning what skills make a world-class Customer Success Manager? Do you want to know how [...]
Your comprehensive guide to transforming your CS Team into a true value center Buzzwords like retention and growth from existing customers are on everyone's lips right now. However, it is [...]
Your guide to supercharging a Start Up through Customer Success In the early days of a startup, achieving growth is the top priority! While the need for a Sales and [...]
The Power of Customer Obsession Teams - A Holistic Approach to Customer Service In today's business world, customer service is more important than ever before. With so many options available [...]
How to increase Customer Retention through Customer Obsession Customer retention is top of mind for a lot of reasons, the pending recession just being one of them. Being obsessed with [...]
What is Customer Obsession and why is it important? Have you ever heard of customer obsession? The initial thought might be that it’s in the nature of every company to [...]
