Case Study Docker – Pointing the way to a world class Voice of Customer Program

2023-10-10T15:14:47+00:00

In this case study, we showcase Docker's journey towards aligning teams and delivering value through a tailored Voice of Customer (VoC) program. Docker's primary challenge was to align various teams [...]

Case Study Docker – Pointing the way to a world class Voice of Customer Program2023-10-10T15:14:47+00:00

The Crucial Link Between Employee Engagement, Customer Satisfaction and Business Success

2023-08-04T17:19:22+00:00

Employee engagement and customer satisfaction may appear as separate entities, but they are more interconnected than meets the eye. Especially in today’s macro-economic environment and the related labor shortage, fostering [...]

The Crucial Link Between Employee Engagement, Customer Satisfaction and Business Success2023-08-04T17:19:22+00:00

The First Step to Increasing Customer Loyalty: Adopt a Metric the Entire Company Can Use

2023-07-14T13:30:07+00:00

Amy Downs First Published: January 18, 2016 When I accepted the newly created role of Chief Customer Success & Happiness Officer at Lifesize, only one thing was clear: customers needed [...]

The First Step to Increasing Customer Loyalty: Adopt a Metric the Entire Company Can Use2023-07-14T13:30:07+00:00