Amy Downs First Published: July 7, 2017 Trusted Advisor. Customer Champion. Trainer. Churn fighter. Renewal saver. Escalation manager. Advocate creator. Customer Success Advocates (CSAs) are all of these – and [...]
Amy Downs First Published: March 21, 2017 Data has become the secret sauce for most companies. Businesses now recognize that data drives product development, marketing and sales decisions. Most companies, [...]
Amy Downs First Published: December 14, 2016 “Why do you think customers leave us?” When I asked our executive team this question two years ago, I received a variety of [...]
Amy Dowsn First Published: August 29, 2016 Like anything in life, determining the best way to deliver value and happiness to customers takes time and patience. You want to give [...]
Amy Downs First Published: July 22, 2016 One of the most fascinating phenomena in corporate cultures far and wide is the extent to which we all forget that we’re in [...]
First Published: March 9, 2016When I first joined Lifesize, my days were filled with answering questions and making decisions for people. One of the very first things I realized is that [...]
Amy Downs First Published: February 22, 2016 We often highlight why Customer Obsession is critical for businesses to succeed. I’ve also talked about creating customer-centric core values to serve as [...]
First Published: December 15, 2015 The foundation for creating happy customers is having a culture that supports happy employees. Corporate culture is the starting point for great customer service. Nothing [...]
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