Remote work environments are nothing new to us anymore, especially in the SaaS space! But fostering strong connections and collaboration within those primarily remote Customer Success (CS) teams can be [...]
Customer journey mapping (CJM) is often seen as an internal exercise, a tool for organizations to visualize and improve their customer experience (CX). But what if we told you the [...]
Customer journey mapping is a powerful tool for understanding and improving customer experiences. But the real magic happens when you transform it from a static document into a dynamic force [...]
Have you ever wondered what your customers experience when interacting with your brand? From initial discovery to post-purchase support, their journey shapes their perception and loyalty. Enter Customer Journey Mapping [...]
Net Promoter Score (NPS) has become a popular customer loyalty metric, but does your organization leverage its full potential? Many businesses treat NPS as a single data point, overlooking its [...]
As we probably all know, word-of-mouth recommendations hold immense power. People trust people, and when happy customers sing your praises, potential buyers listen. That's where customer advocates come in and [...]
Goodbye 2023, six weeks of 2024 are already over! But sadly not much has changed about the economic situations being characterized by insecurity and scarcity. Most companies are in a [...]
Your guide to tailored Resource Planning for your Customer Success organization Budgets are tight, bandwidth is stretched and customer expectations rise… All those factors make the need for proper capacity [...]
Navigating the Data-Driven Path to SaaS Success: Empowering Your Customer Success Team There is no debate that customer satisfaction holds the key to business growth, especially in SaaS. And in [...]
The tenser the economic times, the more focus lays on retaining and expanding relationships with existing customers. Especially through an investors lens, those retention metrics are more crucial than ever [...]
When it comes to measuring customer loyalty and satisfaction, there's a shining star in the metrics universe, and it's called Net Promoter Score (NPS). In our previous blog post we [...]
Whether you're in Sales or Post-Sales, we know that retaining revenue is always a top priority. In this blog post, we'll explore the strategies that companies can employ to retain [...]
In this case study, we showcase our collaboration with Vecna Robotics to address the challenge of defining a comprehensive Customer Health Score Metric. This metric was tailored to Vecna Robotics [...]
In this case study, we showcase our collaboration with Vecna Robotics, a leading company in the robotics industry. The main challenge they faced was to increase the efficiency and scalability [...]
In this case study, we highlight our collaboration with Vecna Robotics, a leading robotics company. The main challenge was to empower their customer success managers (CSMs) and establish them as the [...]
In this case study, we showcase Docker's journey towards aligning teams and delivering value through a tailored Voice of Customer (VoC) program. Docker's primary challenge was to align various teams [...]
Case Study Orquest – Empower Employees and establish PM Templates to ensure Customer Obsession In this case study, we highlight the successful employee enablement project at Orquest Software SL. ORQUEST Software is [...]
In this case study, we highlight the successful rollout of a new organizational structure and the establishment of post-sales specializations for Orquest Software SL. ORQUEST is a SaaS-based workforce planning [...]
In the ever-evolving landscape of the tech industry, sales professionals are no longer just transactional deal-makers. They are now relationship builders, entrusted with the task of forging lasting connections with [...]
Customer Success is at the heart of our consulting framework and where we see the future of business growth! But retaining revenue and growing from the existing customer base isn’t [...]
Customer Obsessing Consulting
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