Engaging Employees in a Time of Transition: Strategies for Boosting Morale and Productivity

2024-02-16T13:09:38+00:00

Goodbye 2023, six weeks of 2024 are already over! But sadly not much has changed about the economic situations being characterized by insecurity and scarcity. Most companies are in a [...]

Engaging Employees in a Time of Transition: Strategies for Boosting Morale and Productivity2024-02-16T13:09:38+00:00

Case Study Vecna – Implement a Customer Health Score as one combined Metric to identify Risks & Renewal Potential

2023-10-10T15:43:12+00:00

In this case study, we showcase our collaboration with Vecna Robotics to address the challenge of defining a comprehensive Customer Health Score Metric. This metric was tailored to Vecna Robotics [...]

Case Study Vecna – Implement a Customer Health Score as one combined Metric to identify Risks & Renewal Potential2023-10-10T15:43:12+00:00

Case Study Vecna – Increasing Customer Touchpoints while 60% Reduction of Team Size due to Journey Mapping, Playbooks & Processes

2023-10-10T15:53:42+00:00

In this case study, we showcase our collaboration with Vecna Robotics, a leading company in the robotics industry. The main challenge they faced was to increase the efficiency and scalability [...]

Case Study Vecna – Increasing Customer Touchpoints while 60% Reduction of Team Size due to Journey Mapping, Playbooks & Processes2023-10-10T15:53:42+00:00

Case Study Vecna – Empowering CSMs and establish them as the voice of the customer across Vecna

2023-10-10T15:35:27+00:00

In this case study, we highlight our collaboration with Vecna Robotics, a leading robotics company. The main challenge was to empower their customer success managers (CSMs) and establish them as the [...]

Case Study Vecna – Empowering CSMs and establish them as the voice of the customer across Vecna2023-10-10T15:35:27+00:00

Case Study Docker – Pointing the way to a world class Voice of Customer Program

2023-10-10T15:14:47+00:00

In this case study, we showcase Docker's journey towards aligning teams and delivering value through a tailored Voice of Customer (VoC) program. Docker's primary challenge was to align various teams [...]

Case Study Docker – Pointing the way to a world class Voice of Customer Program2023-10-10T15:14:47+00:00

Case Study Orquest – Rollout New Org Structure & Establishing Post-Sales Specializations

2023-10-09T14:17:55+00:00

In this case study, we highlight the successful rollout of a new organizational structure and the establishment of post-sales specializations for Orquest Software SL. ORQUEST is a SaaS-based workforce planning [...]

Case Study Orquest – Rollout New Org Structure & Establishing Post-Sales Specializations2023-10-09T14:17:55+00:00

Unlocking Sales Success: Essential Customer Success Skills for Tech Sales Professionals

2023-09-23T11:06:03+00:00

In the ever-evolving landscape of the tech industry, sales professionals are no longer just transactional deal-makers. They are now relationship builders, entrusted with the task of forging lasting connections with [...]

Unlocking Sales Success: Essential Customer Success Skills for Tech Sales Professionals2023-09-23T11:06:03+00:00

Leveraging Career Development Frameworks for Employee Engagement and Organizational Growth

2023-08-18T08:54:20+00:00

You’ve probably heard us talk about employee engagement and organizational development before. Both are at the heart of our Customer Obsession Framework. With no engaged and enabled employees, there can [...]

Leveraging Career Development Frameworks for Employee Engagement and Organizational Growth2023-08-18T08:54:20+00:00

The Crucial Link Between Employee Engagement, Customer Satisfaction and Business Success

2023-08-04T17:19:22+00:00

Employee engagement and customer satisfaction may appear as separate entities, but they are more interconnected than meets the eye. Especially in today’s macro-economic environment and the related labor shortage, fostering [...]

The Crucial Link Between Employee Engagement, Customer Satisfaction and Business Success2023-08-04T17:19:22+00:00