Goodbye 2023, six weeks of 2024 are already over! But sadly not much has changed about the economic situations being characterized by insecurity and scarcity. Most companies are in a [...]
Your guide to tailored Resource Planning for your Customer Success organization Budgets are tight, bandwidth is stretched and customer expectations rise… All those factors make the need for proper capacity [...]
Navigating the Data-Driven Path to SaaS Success: Empowering Your Customer Success Team There is no debate that customer satisfaction holds the key to business growth, especially in SaaS. And in [...]
The tenser the economic times, the more focus lays on retaining and expanding relationships with existing customers. Especially through an investors lens, those retention metrics are more crucial than ever [...]
You’ve probably heard us talk about employee engagement and organizational development before. Both are at the heart of our Customer Obsession Framework. With no engaged and enabled employees, there can [...]
You might have heard us speak and write about customer obsession over and over. That is because it is at the heart of our framework and we consider it a [...]
In today's competitive landscape, it is no longer enough for companies to simply claim they are customer-centric. To stand out in a crowded market, businesses must become truly customer-obsessed, a [...]
Interview: How Customer Obsession Can Drive Your Bottom Line Published: April 20, 2017 Shep Hyken - Amazing Business Radio with Amy Downs Amy Downs on How Customer Obsession Can Drive [...]
Interview: Creating a customer obsessed culture and going from NPS -4 to +80 Adrian Swinscoe with Amy Downs (Published: March 6, 2017) CLICK HERE TO LISTEN TO THE AUDIO INTERVIEW [...]
Episode Overview Amy Downs is the Chief Customer Success & Happiness Officer at Lifesize, a company enabling communication and collaboration among many mediums (their slogan is “connecting people to make their workplace [...]
Chief Customer Success and Happiness officer Amy Downs of Lifesize outlines her strategic path to a 79-point increase in Net Promoter Score. Crack the Customer Code with Amy Downs CLICK [...]
Amy Downs First Published: December 14, 2016 “Why do you think customers leave us?” When I asked our executive team this question two years ago, I received a variety of [...]
Amy Downs First Published: July 22, 2016 One of the most fascinating phenomena in corporate cultures far and wide is the extent to which we all forget that we’re in [...]
First Published: March 9, 2016When I first joined Lifesize, my days were filled with answering questions and making decisions for people. One of the very first things I realized is that [...]
First Published: December 15, 2015 The foundation for creating happy customers is having a culture that supports happy employees. Corporate culture is the starting point for great customer service. Nothing [...]
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