Beyond the Score: Transforming Net Promoter into a Growth Engine – Net Promoter System

2024-03-12T10:02:32+00:00

Net Promoter Score (NPS) has become a popular customer loyalty metric, but does your organization leverage its full potential? Many businesses treat NPS as a single data point, overlooking its [...]

Beyond the Score: Transforming Net Promoter into a Growth Engine – Net Promoter System2024-03-12T10:02:32+00:00

Turn Your Raving Fans into a Sales Force: Using Customer Advocates as Your Reference Pipeline

2024-02-23T12:38:22+00:00

As we probably all know, word-of-mouth recommendations hold immense power. People trust people, and when happy customers sing your praises, potential buyers listen. That's where customer advocates come in and [...]

Turn Your Raving Fans into a Sales Force: Using Customer Advocates as Your Reference Pipeline2024-02-23T12:38:22+00:00

The First Step to Increasing Customer Loyalty: Adopt a Metric the Entire Company Can Use

2023-07-14T13:30:07+00:00

Amy Downs First Published: January 18, 2016 When I accepted the newly created role of Chief Customer Success & Happiness Officer at Lifesize, only one thing was clear: customers needed [...]

The First Step to Increasing Customer Loyalty: Adopt a Metric the Entire Company Can Use2023-07-14T13:30:07+00:00