Goodbye 2023, six weeks of 2024 are already over! But sadly not much has changed about the economic situations being characterized by insecurity and scarcity. Most companies are in a [...]
Case Study Orquest – Empower Employees and establish PM Templates to ensure Customer Obsession In this case study, we highlight the successful employee enablement project at Orquest Software SL. ORQUEST Software is [...]
In this case study, we highlight the successful rollout of a new organizational structure and the establishment of post-sales specializations for Orquest Software SL. ORQUEST is a SaaS-based workforce planning [...]
In the pursuit of organizational excellence, we often hear about the importance of motivating our teams. The age-old concept of carrots and sticks has long been a staple. The idea [...]
In the current macro-economic environment, labor shortage and war for talent are top of mind for organizations wanting to grow. That’s why they start recognizing the significant impact of employee [...]
Employee engagement and customer satisfaction may appear as separate entities, but they are more interconnected than meets the eye. Especially in today’s macro-economic environment and the related labor shortage, fostering [...]
First Published: June 01, 2016Your Support teams are the real front line heroes for customer satisfactionCustomer support is all about making sure your customers are happy and getting the most [...]
Mastering the Art of Customer Success: Top Skills of World-Class CSMs Are you interested in learning what skills make a world-class Customer Success Manager? Do you want to know how [...]
Interview: Creating a customer obsessed culture and going from NPS -4 to +80 Adrian Swinscoe with Amy Downs (Published: March 6, 2017) CLICK HERE TO LISTEN TO THE AUDIO INTERVIEW [...]
Chief Customer Success and Happiness officer Amy Downs of Lifesize outlines her strategic path to a 79-point increase in Net Promoter Score. Crack the Customer Code with Amy Downs CLICK [...]
Episode Overview Amy Downs is the Chief Customer Success & Happiness Officer at Lifesize, a company enabling communication and collaboration among many mediums (their slogan is “connecting people to make their workplace [...]
Interview: How Customer Obsession Can Drive Your Bottom Line Published: April 20, 2017 Shep Hyken - Amazing Business Radio with Amy Downs Amy Downs on How Customer Obsession Can Drive [...]
Amy Downs First Published: September 24, 2019 Before ending my incredible journey with Lifesize, I asked myself a question that I had asked many times in my life, "How can [...]
Amy Downs First Published: December 14, 2016 “Why do you think customers leave us?” When I asked our executive team this question two years ago, I received a variety of [...]
Amy Dowsn First Published: August 29, 2016 Like anything in life, determining the best way to deliver value and happiness to customers takes time and patience. You want to give [...]
Amy Downs First Published: July 22, 2016 One of the most fascinating phenomena in corporate cultures far and wide is the extent to which we all forget that we’re in [...]
First Published: March 9, 2016When I first joined Lifesize, my days were filled with answering questions and making decisions for people. One of the very first things I realized is that [...]
Amy Downs First Published: January 18, 2016 When I accepted the newly created role of Chief Customer Success & Happiness Officer at Lifesize, only one thing was clear: customers needed [...]
First Published: December 15, 2015 The foundation for creating happy customers is having a culture that supports happy employees. Corporate culture is the starting point for great customer service. Nothing [...]
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