Goodbye 2023, six weeks of 2024 are already over! But sadly not much has changed about the economic situations being characterized by insecurity and scarcity. Most companies are in a [...]
Your guide to tailored Resource Planning for your Customer Success organization Budgets are tight, bandwidth is stretched and customer expectations rise… All those factors make the need for proper capacity [...]
Navigating the Data-Driven Path to SaaS Success: Empowering Your Customer Success Team There is no debate that customer satisfaction holds the key to business growth, especially in SaaS. And in [...]
The tenser the economic times, the more focus lays on retaining and expanding relationships with existing customers. Especially through an investors lens, those retention metrics are more crucial than ever [...]
Whether you're in Sales or Post-Sales, we know that retaining revenue is always a top priority. In this blog post, we'll explore the strategies that companies can employ to retain [...]
In this case study, we showcase our collaboration with Vecna Robotics to address the challenge of defining a comprehensive Customer Health Score Metric. This metric was tailored to Vecna Robotics [...]
In this case study, we showcase our collaboration with Vecna Robotics, a leading company in the robotics industry. The main challenge they faced was to increase the efficiency and scalability [...]
In this case study, we highlight our collaboration with Vecna Robotics, a leading robotics company. The main challenge was to empower their customer success managers (CSMs) and establish them as the [...]
In this case study, we showcase Docker's journey towards aligning teams and delivering value through a tailored Voice of Customer (VoC) program. Docker's primary challenge was to align various teams [...]
Case Study Orquest – Empower Employees and establish PM Templates to ensure Customer Obsession In this case study, we highlight the successful employee enablement project at Orquest Software SL. ORQUEST Software is [...]
In this case study, we highlight the successful rollout of a new organizational structure and the establishment of post-sales specializations for Orquest Software SL. ORQUEST is a SaaS-based workforce planning [...]
In the ever-evolving landscape of the tech industry, sales professionals are no longer just transactional deal-makers. They are now relationship builders, entrusted with the task of forging lasting connections with [...]
Customer Success is at the heart of our consulting framework and where we see the future of business growth! But retaining revenue and growing from the existing customer base isn’t [...]
In today's fast-paced business landscape, nurturing customer relationships is more critical than ever for sustainable growth. One of the most powerful tools in this endeavor is the Customer 360 Health [...]
Ensuring the satisfaction and prosperity of your customers has become paramount, that is probably no news at this stage. Two crucial aspects that might contribute to this goal in your [...]
You’ve probably heard us talk about employee engagement and organizational development before. Both are at the heart of our Customer Obsession Framework. With no engaged and enabled employees, there can [...]
You might have heard us speak and write about customer obsession over and over. That is because it is at the heart of our framework and we consider it a [...]
The role of a Customer Success Manager is akin to wearing multiple hats. Acting as both a trusted advisor to their customers and a customer advocate within their organization, CSMs [...]
First Published: June 01, 2016Your Support teams are the real front line heroes for customer satisfactionCustomer support is all about making sure your customers are happy and getting the most [...]
Mastering the Art of Customer Success: Top Skills of World-Class CSMs Are you interested in learning what skills make a world-class Customer Success Manager? Do you want to know how [...]
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