Roles & Responsibilities of a Customer Success Manager
The role of a Customer Success Manager is akin to wearing multiple hats. Acting as both a trusted advisor to their customers and a customer advocate within their organization, CSMs
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When and how to introduce a Professional Services specialization
When developing a strong post-sales team, there comes a point where introducing a new level of specialization becomes necessary to increase your customer centricity. This will allow you to streamline
Customer Advisory Board – What is it and how to leverage it?
In today’s macro economic environment, it is the name of the game to increase new business from existing customers as it gets tougher to generate net new business. The key
How do you improve customer focus trough corporate culture?
In today’s competitive landscape, it is no longer enough for companies to simply claim they are customer-centric. To stand out in a crowded market, businesses must become truly customer-obsessed, a
Retention Rates & Churn KPIs: Understanding and Measuring Customer Loyalty
Retention Rates & Churn KPIs: Understanding and Measuring Customer Loyalty As a business owner or marketer, you want to ensure that your customers keep coming back and that they are
Customer Feedback Metrics at a glance – NPS, CSAT and CES
Elevating Customer Experience with the right Feedback Metric: NPS, CSAT, and CES Customer feedback is a critical component of driving customer loyalty and business success. But with so many feedback
Want Customer Retention? Simply empower the front line!
First Published: June 01, 2016 Your Support teams are the real front line heroes for customer satisfaction Customer support is all about making sure your customers are happy and getting
Top Skills for World-Class CSMs
Mastering the Art of Customer Success: Top Skills of World-Class CSMs Are you interested in learning what skills make a world-class Customer Success Manager? Do you want to know how
CS – A hidden Value Center
Your comprehensive guide to transforming your CS Team into a true value center Buzzwords like retention and growth from existing customers are on everyone’s lips right now. However, it is
