Customer Success in Start Ups
Your guide to supercharging a Start Up through Customer Success In the early days of a startup, achieving growth is the top priority! While the need for a Sales and
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Power of Customer Obsession Teams
The Power of Customer Obsession Teams – A Holistic Approach to Customer Service In today’s business world, customer service is more important than ever before. With so many options available
Retention through Customer Obsession
How to increase Customer Retention through Customer Obsession Customer retention is top of mind for a lot of reasons, the pending recession just being one of them. Being obsessed with
Customer Obsession – What and Why?
What is Customer Obsession and why is it important? Have you ever heard of customer obsession? The initial thought might be that it’s in the nature of every company to
Interview: Customer success and happiness: A mini case study
Chief Customer Success and Happiness officer Amy Downs of Lifesize outlines her strategic path to a 79-point increase in Net Promoter Score. Crack the Customer Code with Amy Downs CLICK
Interview: Jeanne Bliss with Amy Downs
Episode Overview Amy Downs is the Chief Customer Success & Happiness Officer at Lifesize, a company enabling communication and collaboration among many mediums (their slogan is “connecting people to make their workplace
Interview: Creating a customer obsessed culture and going from NPS -4 to +80
Interview: Creating a customer obsessed culture and going from NPS -4 to +80 Adrian Swinscoe with Amy Downs (Published: March 6, 2017) CLICK HERE TO LISTEN TO THE AUDIO INTERVIEW
Interview: How Customer Obsession Can Drive Your Bottom Line
Interview: How Customer Obsession Can Drive Your Bottom Line Published: April 20, 2017 Shep Hyken – Amazing Business Radio with Amy Downs Amy Downs on How Customer Obsession Can Drive
Why making a bigger impact is important
Amy Downs First Published: September 24, 2019 Before ending my incredible journey with Lifesize, I asked myself a question that I had asked many times in my life, “How can
