Find some insights and industry news all around customer centricity.
The tenser the economic times, the more focus lays on retaining and expanding relationships with existing customers. Especially through an investors lens, those retention metrics are more crucial than ever
When it comes to measuring customer loyalty and satisfaction, there’s a shining star in the metrics universe, and it’s called Net Promoter Score (NPS). In our previous blog post we
Whether you’re in Sales or Post-Sales, we know that retaining revenue is always a top priority. In this blog post, we’ll explore the strategies that companies can employ to retain
In this case study, we showcase our collaboration with Vecna Robotics to address the challenge of defining a comprehensive Customer Health Score Metric. This metric was tailored to Vecna Robotics
In this case study, we showcase our collaboration with Vecna Robotics, a leading company in the robotics industry. The main challenge they faced was to increase the efficiency and scalability
In this case study, we highlight our collaboration with Vecna Robotics, a leading robotics company. The main challenge was to empower their customer success managers (CSMs) and establish them as the
In this case study, we showcase Docker’s journey towards aligning teams and delivering value through a tailored Voice of Customer (VoC) program. Docker’s primary challenge was to align various teams
Case Study Orquest – Empower Employees and establish PM Templates to ensure Customer Obsession In this case study, we highlight the successful employee enablement project at Orquest Software SL. ORQUEST Software is
In this case study, we highlight the successful rollout of a new organizational structure and the establishment of post-sales specializations for Orquest Software SL. ORQUEST is a SaaS-based workforce planning
